ServiceNow

Associate Creative Director, Motion Design

ServiceNow • $155K — $272K *
Santa Clara, CA 95051In-Person
Media
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in motion design and creative direction with prior leadership experience.
  • A strong portfolio showcasing design fundamentals and diverse project styles.
  • Expert mastery of motion principles, including timing and keyframes.
  • Fluency in tools like After Effects, Cinema 4D, Redshift, and Figma.
  • Experience in executing tier-one brand initiatives such as major campaigns or global events.
  • Outstanding communication and presentation skills for aligning stakeholders.
  • Proven ability to manage multiple projects while maintaining composure under deadlines.
  • Demonstrated experience in coaching team members and overseeing contractors.

Responsibilities

  • Own and drive motion design projects from brief to delivery across brand initiatives and events.
  • Define the creative vision and ensure executional excellence across workstreams.
  • Perform hands-on design and animation for high-priority projects.
  • Maintain and evolve the brand's motion language for consistency and craft.
  • Manage multiple projects effectively under pressure and tight deadlines.
  • Field leadership feedback and translate it into a clear creative direction.
  • Mentor and direct motion designers and external partners to elevate design output.
  • Collaborate cross-functionally to align motion design with broader business goals.
  • Communicate with peers and leadership to align around the creative vision and facilitate project workflow.
  • Integrate AI-driven tools and techniques to enhance creative processes.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan and family leave programs.
  • Work personas allow for flexible, remote, or in-office work environments.
Full Job Description
Job Description

The ServiceNow Brand Strategy and Creative team is a passionate group of creative thinkers responsible for shaping the future of the ServiceNow brand. We're looking for an Associate Creative Director of Motion Design to help define and evolve how our brand moves-across every channel and touchpoint, internal and external.

In this role, you are both a maker and a leader, a designer and animator with expert command of motion and design principles including keyframes, timing, and visual systems. You demonstrate strong ownership and are fueled by a passion to create beautifully animated work. You are adept at interpreting the core objectives of the brief and can translate them into non-linear creative solutions that deliver for the customer with bias for action. You are a strategic thinker and bring a point of view to your work providing clear, effective direction to artists and agencies. You field and reconcile feedback from leadership with judgment and composure, staying sharp under pressure while managing multiple workstreams. You bring a growth mindset that thrives in ambiguity and welcomes new ways of working.

Reporting to the Creative Director of Motion Design and partnering with brand leadership, you'll lead creative development and execution across some of our highest impact brand events and initiatives. You invite collaboration and partner closely with internal teams, freelancers, and external agencies to bring world-class motion design to life.

Responsibilities:
  • Own motion design projects end-to-end, from brief through delivery, across major brand initiatives, campaigns, and tier-one events- driving them independently while keeping the creative director and leadership updated.
  • Bring a strong creative point of view to every workstream, helping to define the vision, and setting the standard for executional excellence.
  • Design and animate directly, especially for key initiatives that require hands-on creative leadership.
  • Maintain and evolve our brand motion language, ensuring consistency and craft across events, market launches, and core brand touchpoints. Scale motion systems and workflows by contributing to standards, templates, toolkits, and best practices.
  • Manage multiple projects and programs in parallel, staying composed and effective under pressure and tight deadlines.
  • Field and reconcile feedback from leadership, exercising judgment to translate input into a clear creative path forward.
  • Direct, mentor, and provide clear, effective direction and feedback to motion designers, freelancers, and agency partners, raising the bar across all motion output.
  • Partner cross-functionally with brand, marketing, product, and creative teams to align motion work with broader storytelling and business goals.
  • Communicate effectively across creative peers, project management, strategy, senior leadership, and business partners, aligning stakeholders around a creative vision and knowing when to ask the right questions.
  • Explore and integrate AI-driven tools and techniques to expand what's possible and improve how the team works.


Qualifications
  • 10+ years of experience in motion design and creative direction, including prior leadership running workstreams and directing others. A strong creative point of view, with the ability to field and reconcile leadership feedback and provide clear direction to others.
  • A portfolio that demonstrates strong design and typography fundamentals, a range of styles, and a diversity of project types.
  • Mastery of motion and design principles, timing, keyframes, and visual systems, with fluency in speed and value curves.
  • Expert knowledge of relevant tools, including After Effects, Cinema 4D, Redshift, and Figma, along with modern motion workflows.
  • Experience working on tier-one brand moments such as global events, major campaigns, or product launches.
  • Exceptional communication and presentation skills. Can develop project and initiative presentations from strategy to execution. Able to align stakeholders around a creative vision and ask smart questions that move work forward.
  • Proven ability to run multiple projects and programs in parallel, prioritize effectively, and deliver under pressure and tight deadlines. Strong time management and composure across competing priorities.
  • Demonstrated people management experience, coaching and developing team members and directing contractors and external agencies.
  • Experience leveraging or critically thinking about how to integrate AI into creative processes, decision-making, or problem-solving.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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