Job Summary:
In addition to the responsibilities listed below, this ACAO role is also responsible for aligning their teams and portfolio around TPMGs strategy and enabling operational execution of those strategies; pursuing improvement or innovation in work processes, systems, or technology in support of TPMGs strategy to support our people, deliver value to our customers, and enhance our business capabilities; identifying new opportunities for strategic action and innovation within the areas of quality, service, people, efficiency, reputation, and growth; overseeing large and complex operations, inclusive of budgetary oversight, performance outcomes management, personnel management, and leadership development; and leading functional or project based work such as capital planning, additions of new service lines, experience management, safety management, etc. This includes driving operational improvement through utilization of performance improvement methodology and systems; partnering with other members of the medical center senior leadership team to establish, model, and support the principles, systems, and processes that define areas environment and culture and as a leader of leaders, supporting their teams growth in that environment to enable collective success; closely collaborating with local peers and other Medical Centers, Regional TPMG leaders, and KFH/HP to drive implementation of best practices, innovations, and the provision of consistent service within a fully integrated healthcare system; overseeing day-to-day operations at a fast-paced medical center including ambulatory, ancillary, and/or hospital support services; and coaching, mentoring, and managing these teams and operations which requires regular on site presence in both direct patient care and non-patient-facing operations. This role is also responsible for participating in regular Administrator on Call rotations, responding to various urgent needs and issues across the Service Area; acting as a liaison and resource for directors, managers, chiefs, and assistant physicians-in-chief to achieve performance excellence; ensuring that departments and facilities are meeting regulatory and compliance standards; consistently communicating vision, strategy, and performance to varied audiences within leadership portfolio, inspiring commitment and energizing others to achieve performance excellence; and in absence of the CAO, acting on behalf of the CAO in a decision-making capacity.

Essential Responsibilities:

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
• Directs ambulatory operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long-term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations.
• Ensures standardized care delivery by: leveraging enterprise interdependencies across multiple programs and/or program workstreams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for regional shared services cross-functionality; building relationships with key leaders internal and external to KP to develop and implement patient management solutions; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for regional shared services cross-functionality; overseeing multidisciplinary ambulatory leaders and service lines; planning the long-term strategic goals of emergency preparedness programs, overseeing regional shared services cross-functionality, and ensuring the shared services emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; and defining and maintaining oversight, and communication at the enterprise level.
• Oversees improvements to patient-centered operations and technology processes by: forecasting and determining the direction of future strategic projects and providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify and facilitate implementation of new practices and solutions to optimize the performance of operations system processes; and consulting with executive management for the effective integration of performance metrics to monitor the success and sustainability of strategic improvement projects across the organization

Minimum Qualifications:

• Bachelors degree in healthcare, hospital, business, public administration, nursing or other clinical area, or directly related field.
• Minimum eleven (11) years of experience in health care, consulting, project management, data analytics, operations, or a directly related field.
• Minimum six (6) years of general management experience, including three (3) years of experience in Director-level role or equivalent in a complex, multi-faceted health care setting.
• Minimum five (5) years of experience in clinical operations, overseeing multiple clinical areas or a major department with complex 24/7 or multi-site operations.
• Minimum five (5) years of experience in complex financial management, program development, quality and service improvement, and consulting or project management.
• Minimum five (5) years of experience managing complex initiatives and projects, including areas such as strategic planning, labor, human resources management, and/or compliance.
• Minimum four (4) years of experience in a leadership role with direct reports.
• Minimum four (4) years of experience managing operational or project budgets.
• Minimum seven (7) years of customer or member/patient service experience.

Preferred Qualifications:

• Master's degree in healthcare, hospital, business, public administration, nursing or other clinical area, or directly related field.
• Five (5) years of experience collaborating and working with a large physician group practice.

Primary Location: California,San Rafael,San Rafael Trailer 11
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: San Rafael Hospital - Medical Office Administration - 0206
Pay Range: $250700 - $324390 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 50 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy.