Assistant Manager,Experience

About the role:

We are looking for an Assistant Manager,Experiencewho embodies the spirit of a brand ambassador and business leader, with a focus on delivering extraordinary, personalized experiences for our internal team and clients. Demonstrating empathy, emotional intelligence, and a commitment to CHANEL9s values, you will foster a culture of care, excellence, and generosity at every touchpoint.

As a critical driver of Team performance and Client experience, you will coach and manage a diverse team of salespeople, championing collaboration, accountability, and continuous growth. You will work closely with the BoutiqueLeadership Team1mparting knowledge, encouraging curiosity, and supporting ongoing improvement in Boutique efficiency. The Assistant Manager fully owns and drives the performance of Sales Assistants, empowering them to deliver elevated client service and meaningful connection.

Whatimpactyou can create atCHANEL:

•  Byconsistentlyspending time on the selling floor, coach and inspire the team to deliver elevated, personalized client experiencesanticipating needs and exceeding expectations
   Foster a safe, positive working environment, embracing diversity and inclusion, and create a culture of feedback, mutual respect, and teamwork
   Provide initial and ongoing training and development for all team membersincluding CHANEL savoir-faire, product details, and service excellencenurturing curiosity, accountability, and a passion for learning
   Analyze Boutique and Team member KPIs, thoughtfully propose action plans, and empower team members to achieve their goals in alignment with CHANEL9s vision and values
   Collaborate closely with the Training and Learning Manager to build customized learning support for Fashion Advisors, promoting self-reflection and continuous personal growth
   Represent CHANEL in the market with humility and authenticitydeveloping the client base through community involvement, partnerships with local high-profile businesses, and participation in social and seasonal events

You are energized by:

 The history, heritage, and values of The House of CHANEL

 Building trust-based partnerships and nurturing authentic relationships

 Fostering a meaningful client experience centered around generosity, inclusion, and genuine connection

• Embracing complexity and ambiguity with resilience, adaptability, and optimism

• Creativity andinnovationtesting, learning, and embracingnew ideaswith courage and curiosity

Whatyou willbring to the team:

 The ability to thrive in a collaborative team environment, cultivating positivity and open communication
 A deep understanding of, and passion for, client experience and service excellence
 Excellent communication skills, modeling transparency and empathy
 Foreign language skills are preferred but not required
 A passion for the House of CHANELits history, product offerings, and commitment to social and cultural initiatives
 Curiosity and a desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Minimum 3 years of related experience

• Bachelor9s degree (preferred)

• Ability to lift 15 lbs.,walk and/or stand for extended periods of time

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

*Chanel, Inc. reserves the right to edit, change, or makeexceptions on designations where circumstanceswheredeemedappropriate.

What skillsyou willlearn:

(This is bestleveragedfor internal job posting to best attract internal talents)

• Exposure to multiple boutique business functions and categories

• Growth inadditionalbusiness and functional areas of the retail business

• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally

• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• Theanticipatedbase salary range for this position is $105,000 through $110,000. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/orperks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing(Wellbeing Days in Retail)and a Wellbeing fund

• Family and care giving benefits (inclusive ofparental leave, fertility support, Milk Stork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401Kand other incentives