Assistant Director of Operations

Anschutz Entertainment Group (AEG)

$70K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Preferred Bachelor's degree; Associate's degree required or equivalent experience
  • 1-3 years of relevant food and beverage management experience
  • Strong work ethic with a focus on quality and customer service
  • Excellent organizational and stress management skills
  • Effective communicator with diverse audiences
  • Proficiency in Microsoft Office and Windows-based software
  • Ability to work flexible schedules in varying weather conditions

Responsibilities

  • Lead operations to ensure high standards in guest experience and safety
  • Identify and implement improvements in location operations
  • Build strong partnerships with location stakeholders
  • Coach and mentor operations management team
  • Ensure financial goals and budget compliance
  • Oversee safety and sanitation standards
  • Drive food experience development and enhance guest offerings

Benefits

  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Retirement plan options
  • Flexible time off and paid parental leave
  • Health and wellness programs
  • Employee assistance program
  • Pet insurance and identity theft protection
Full Job Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Levy Sector

Salary: $70,304 - 95,000

Pay Grade: 13

Job Summary

The Assistant Director of Operations is responsible for leading our team at The University of California Berkeley - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities
  • Identifying opportunities and driving continual improvement in our location operations
  • Building a strong partnership with location partners
  • Delivering against our financial goals and budgets
  • Coaching the operations management team
  • Representing Levy and building relationships with key partners and vendors
  • Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
  • Reviewing and developing action plans to best achieve business goals
  • Leading the continual development of the location's food story and guest experience
  • Completing team member performance reviews including career development planning and compensation reviews
  • Responding to emails, phone calls, and any associated administrative work corresponding with role responsibilities
  • Reviewing and processing any expense reports submitted by team members in Concur
  • Interviewing applicants interested in roles requiring hiring consideration and approval
  • Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
  • Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
  • Coaching team members for optimal performance and engagement
  • Conducting manager meetings to engage, inform, and build alignment
  • Conducting event walks, interacting with team members, guests, partners, and VIPs
  • Identifying and planning for management support needs when the business will exceed the location's current resources
  • Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
  • Completing corrective action, where necessary, to hold team members accountable and improve future performance
  • Personally lead the coaching and mentoring of future talent within the location - developing the next generation of leaders
  • Ensuring all financial reporting is completed in a timely and accurate manner
  • Driving shrinkage prevention efforts to minimize financial risk to the business
  • Leading continual operational improvement planning
  • Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
  • Working with the Director of Operations as one of the figureheads at the location for Levy's Work of Change initiative - build a diverse and inclusive team who represent the community the location serves
  • Other duties as assigned


Qualifications
  • Bachelor's degree preferred, Associate's degree required; or equivalent and relevant experience
  • At least 1-3 years of experience, preferred
  • Strong work ethic, intense drive and initiative for quality and customer service
  • Excellent stress management skills, administrative and organizational skills, and follow-through (with associates and clients) skills required
  • Able to communicate effectively with management team, guests and team members
  • Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, preferred
  • Required to work in various weather elements.
  • Must be flexible with your schedule and able to work different shifts.
  • React with physical and mental alertness in emergency situations.
  • Ability to stand, walk, stoop, kneel, crouch, or crawl.
  • Demonstrate the physical stamina and agility required to be mobile for long periods throughout the day.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

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