Job DescriptionThe beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Assistant Director of Front Office to join our leadership team! This is an exciting opportunity to play a key role at one of Chicago's most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help lead an exceptional front office team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.
Schedule: Open availability required based on business demands
Salaried Based: $87.000-$92,000 annually based on experience.
Additional benefits: Complimentary Meals in the team member restaurant, Complimentary access to the hotel athletic club, and discounted parking
ResponsibilitiesHere's what you'll do during a typical day:
- Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
- Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
- Support revenue initiatives: Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
- Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations
- Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals
- Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
- Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
QualificationsWhat It Takes to Make the StayAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
About the TeamHow We'll Help You ThriveAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
- Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future - Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
