Job Highlights

Responsible for overseeing the operations, performance, and growth of approximately four to six swim school locations within a designated region. (Alternatively, may have smaller scope/ fewer locations if also responsible as the General Manager of a location.) This role includes leading and developing multiple swim school General Managers, Managers, and Team Members implementing standard operating procedures, ensuring high-quality swim programs, engagement with families, and achieving results.

Responsibilities

Operational Oversight

• Oversee daily operations across multiple swim school locations, ensuring consistency and high
  standards.
• Implement standard operating procedures to ensure operational efficiency and consistency across
  locations.
• Ensure each location meets health, safety, and quality standards as well as family experience
  expectations.

Team Leadership, Development, and People Practices

• Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth,
  and accountability.
• Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.
• Conduct regular performance reviews, provide ongoing coaching, and support professional
  development for management teams.
• Lead monthly meetings and training sessions for swim school managers to reinforce best practices
  and share insights.
• Collaborate with HR Business Partner to ensure schools are compliant with local and state
  regulations and employer requirements.

Family Experience & Satisfaction

• Ensure each swim school provides an exceptional experience for the families, promptly addressing
  issues and maintaining a high level of satisfaction.
• Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
• Support managers in responding to family concerns, helping them maintain positive relationships
  with students and parents.

Program & Curriculum Standards

• Ensure all swim schools follow the organization's swim program curriculum, maintaining consistent
  quality and safety standards.
• Work with managers to assess program effectiveness and adapt offerings based on community
  needs and feedback.

Sales, Marketing, & Growth

• Collaborate with the marketing team to drive enrollment and awareness in each school location.
• Implement regional strategies for lead generation, outreach, and promotions to boost enrollment
  and retention.
• Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or
  partnerships to grow the district.

Financial Management & Reporting

• Manage the regional budget, ensuring each swim school operates within financial goals.
• Oversee financial performance metrics such as revenue, profitability, and family retention across
  locations.
• Provide monthly reporting on each school's performance, identifying trends, challenges, and
  opportunities for improvement.

Compliance & Safety

• Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
• Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and
  cleanliness.
• Implement emergency response protocols and ensure all locations conduct regular safety drills.

Qualifications

• Bachelor's degree preferred
• 3 or more years of leadership/managerial experience
• Proven history of engaging, developing and retaining successful leaders

Must reside in one of the following zip codes or counties:

• 08807 (Bridgewater)
• 08816 (East Brunswick)
• 08852 (South Brunswick / Monmouth Junction)
• 08840 (Metuchen)
• 08876 (Somerville)
• 07920 (Basking Ridge)
• 07059 (Warren Township)

• Somerset County
• Middlesex County
• Morris County

Pay Range

USD $75,000.00 - USD $90,000.00 /Yr.

Pay and Perks

Compensation will be determined based on qualifications, experience, internal equity, and applicable business considerations, consistent with the Company's compensation philosophy and established promotion practices.

Ready to Make a Difference?

POSITION TYPE, EXPECTED HOURS OF WORK

This is a full-time position, working in the swim schools, including work scheduled during evenings and
weekends.

TRAVEL
Daily and weekly travel to multiple locations, with extended overnight stays.

WORK ENVIRONMENT / PHYSICAL DEMANDS
The role of Area Manager requires frequently needing to be able to talk, hear, see, and walk, with frequent
commuting required to various worksites. It requires working in a warm humid environment, changing often between standing, moving or being in a swimming pool and occasionally lifting up to 30 pounds. Requires work in a variety of office and conference settings, with prolonged periods of working on a computer and telephone.