As an Area Manager at Stumptown, you’ll provide visionary leadership across 3–7 cafes within your assigned geography. You’ll guide and grow a team of passionate leaders and baristas, championing hospitality, operational excellence, and people development every step of the way. Reporting directly to the VP of cafes, you’ll be the go-to leader for your market—bringing strategy to life, contributing to programmatic concepting and curation, leading key projects, maintaining employee and guest facing POS systems, and managing local vendor relationships. This is a dynamic role that blends day-to-day operational excellence with high-level collaboration, ensuring every café reflects our mission, values, and commitment to craft.

Lead With Purpose

• Inspire, coach, and empower Café Managers to cultivate high-performing, inclusive teams.

• Set clear expectations and support continuous growth through regular feedback and mentorship.

• Foster a values-driven, supportive, and fun environment for both staff and customers.

• Champion Stumptown’s culture and lead by example in every interaction.

• Develop tailored career paths for leaders and emerging talent.

• Stay connected to trends in coffee, retail, and hospitality to ensure innovation and relevance.

Drive Operational Excellence

• Ensure strong execution of daily operations across all cafés.

• Recruit and place the right people in the right roles, supporting consistent onboarding and training.

• Uphold standards related to food safety, cash handling, inventory, and risk/loss prevention.

• Partner with HQ teams and cross-functional leaders to roll out brand and product initiatives.

• Support ongoing systems use including Square, D365, online ordering platforms, and vendor tools.

Own the Results

• Drive performance in line with revenue, traffic, and profitability goals.

• Translate data into insights to improve guest experience and team performance.

• Track and improve key success metrics (sales, turnover, training completion, customer feedback).

• Manage local vendor relationships and community presence.

• Perform all duties and tasks as assigned.
  

• 3–5 years of café, restaurant, or retail management experience (multi-unit leadership preferred).

• A genuine love for coffee, people, and building great teams.

• A strong grasp of café or food service financials, P&L, and operations.

• Comfort with tools like NetSuite, Microsoft D365, Square, or similar POS/enterprise systems.

• A proactive leadership style with the ability to coach, mentor, and provide clear, productive feedback.

• Excellent communication, organization, and decision-making skills.

• Flexibility to travel locally and nationally (10–20%).

• This is a hybrid role. Work will take place in home office and café locations as needed.

• Must be able to stand for long periods and lift up to 20 lbs occasionally.

• Ability to perform repetitive motion with hands, wrists and forearms to operate espresso machines and other equipment.

• Frequently communicates with team members and customers.

The target base compensation for this position can range from $90,000 and $100,000, depending on experience, plus bonus potential. Stumptown Coffee offers a comprehensive employee benefits program, including: medical, dental and vision insurance; Employee Assistance Program (EAP); Flex Spending Accounts; company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance; Paid New Parent Leave; Short-Term Disability insurance or paid leave programs; 9 paid holidays (plus 1 personal holiday); vacation; sick leave benefits; and, paid HumansKind (Volunteer) hours. And – an amazing employee discount! Additionally, we offer a 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute.