Job DescriptionASCEND Program Information:The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform, customer experience (CX) and commercial engagement platform (CEP).
The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company's history.
Click here for more information about the CIS/MDM program and to view FAQs.
The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Program Team and may report to a SCS or operating company leader for delivery. Positions within the CIS Program will be filled based on the job requirements and the business needs and overall project scope. Candidates should answer all applicable questions thoroughly as this information will be used to select the successful candidates.
While these roles are expected to be hybrid work, approximately 25% travel is anticipated and for this reason, it is preferred that resources are located within the electric service territory. The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Project Team and may report to a Southern Company Services or operating company leader for delivery.
The location for this position is flexible between Atlanta, Birmingham, and Gulfport.
JOB SUMMARYThis team is looking for
2 OIC Application/Solution Analysts. The primary responsibility of the OIC Solution Analyst is to work closely with the other OIC and OCI Platform Architects and Engineers, Security Architects, and the Customer Experience (CX) application teams (Service, Sales, Eloqua, etc.) to identify and define the technical requirements of the OIC design and implementation of the CX solutions. Additionally, this role will implement Southern Company processes and standards into the Cloud platform environments. The candidate will be required to drive the design and implementation of Oracle Integration Cloud solutions.
MAJOR JOB RESPONSIBILITIES - Design, architect, and implement integration solutions using Oracle Integration Cloud (OIC)
- Stay updated with the latest OIC features, advanced concepts, and industry trends to continuously improve integration solutions
- Ensure integrations adhere to industry and Southern Company standards
- Apply advanced concepts to optimize integration processes
- Utilize data mappers, lookups, JavaScript libraries, and orchestration to streamline integration workflows
- Implement fault handling, event management and monitoring to ensure robust integrations
- Collaborate with cross-functional teams to ensure seamless integrations with other systems and applications
- Create and maintain technical documentation for integration processes and solutions
- Manage changing priorities and direction with varying level of detail and with minimal supervision, all while driving results
- Model "Our Values": Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance in all endeavors
- Effectively organize tasks, manage multiple shifting priorities, and meet tight deadlines
- Act with initiative, speed, and decisiveness
- Interpersonal skills and the ability to communicate effectively and build strong relationships
- Provide technical leadership and guidance to ensure adherence to best practices and coding standards
- Troubleshoot and resolve integration issues, providing timely support to ensure minimal disruption to business operations
- Develop and maintain integration architecture documentation, including data flow diagrams, integration patterns, and technical specifications
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) - Bachelor's degree in Computer Science, Information Technology, or a related field.
- Oracle certification in OIC or related technologies is preferred
- Proven experience as a Technical Analyst or Architect with a focus on Oracle Integration Cloud (OIC)
- Strong understanding of integration patterns, best practices, and design principles
- Proficiency in OIC components such as integrations, scheduled integrations, connections, adapters, triggers, and orchestration
- Experience with REST, WSDL, JSON, SOAP, and integration technologies
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
- Experience with Agile/Scrum methodologies is a plus
- Ability to build strong relationships across the ASCEND program and stakeholder groups
- High degree of initiative and personal ownership
- Strong analytical, problem solving and critical thinking skills
- Excellent organizational skills and strong attention to detail
- Adaptable to change and provide value in a dynamic and fast paced environment
- Ability to apply strong strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets related to business and customer processes and enabling technology
About the TeamSouthern Company Services
