Hitachi America

Applications Service Delivery Manager - NAM

Hitachi America$100K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in application management or IT service delivery
  • Strong knowledge of ITIL 4 and service management tools (e.g., ServiceNow)
  • Experience with global, cross-functional teams
  • Understanding of software development lifecycles and Agile/DevOps practices
  • Familiarity with engineering, manufacturing, or PLM systems
  • Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience

Responsibilities

  • Govern applications across their full lifecycle—from onboarding to retirement
  • Ensure high-quality service delivery including incident, change, and release management
  • Maintain application performance, availability, and SLA compliance
  • Align application roadmaps with business needs and enterprise architecture
  • Drive user adoption through training and process standardization
  • Manage budgets, licenses, vendors, and third-party performance
  • Lead application retirement planning, including data archiving and risk mitigation
  • Maintain accurate documentation within CMDB and application registries

Benefits

  • Collaborative environment emphasizing innovation and ownership
  • Opportunity to influence digital transformation and optimize performance
  • Full-time schedule with a focus on operational excellence
  • Engagement with teams across different regions and functions
  • Possibility for meaningful change at scale
Full Job Description

Location:

Raleigh, North Carolina, United States

Job ID:

Date Posted:

2026-06-17

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution—empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

  • Govern applications across their full lifecycle—from onboarding to retirement

  • Ensure high-quality service delivery including incident, change, and release management

  • Maintain application performance, availability, and SLA compliance

  • Align application roadmaps with business needs and enterprise architecture

  • Drive user adoption through training and process standardization

  • Manage budgets, licenses, vendors, and third-party performance

  • Lead application retirement planning, including data archiving and risk mitigation

  • Maintain accurate documentation within CMDB and application registries

  • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

  • 5+ years of experience in application management or IT service delivery

  • Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)

  • Experience working with global, cross-functional teams

  • Understanding of software development lifecycles, integrations, and Agile/DevOps practices

  • Familiarity with engineering, manufacturing, or PLM systems

  • Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience

About Hitachi America

Hitachi America is a subsidiary of Hitachi, Ltd., a Japanese multinational conglomerate. They provide a wide range of products and services, including information technology, power systems, and social infrastructure. They work with clients in a variety of industries, including healthcare, transportation, and finance. They are committed to sustainability and social responsibility, and have implemented various initiatives to reduce their environmental impact.
Learn more about Hitachi America
Size
368,247 employees
Industry
Founded
1959
NASDAQ

Similar Jobs

More Jobs at Hitachi America

More Enterprise Technology Jobs

Find similar Applications Service Delivery Manager - NAM jobs: