BAE Systems

Project Mgr II - Tech

BAE Systems • $100K — $130K *
Chantilly, VA 20152In-Person
Aerospace & Defense
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10 years of relevant experience through education and work history.
  • DoD 8140 IAT Level 2 compliance required.
  • Proficiency in ITSM tools like Service Now is essential.
  • Intermediate skills in MS Office Suite (Word, Excel, PowerPoint, Visio).
  • Ability to communicate effectively with internal and external leadership.
  • Demonstrated organizational and follow-through capabilities.
  • Strong written and verbal communication skills, with a problem-solving mindset.

Responsibilities

  • Analyze incident trend data to identify root causes and drive elimination.
  • Initiate actions to mitigate potential service interruptions based on trend analysis.
  • Produce statistics and reports on recurring incidents, managing them to resolution.
  • Assist in diagnosing faults and correlating new incidents with existing problems.
  • Facilitate technical meetings and coordinate discussions effectively.
  • Lead postmortem investigations of high-impact incidents.
  • Govern root cause analysis processes between technical teams.

Benefits

  • Opportunities for professional development and training.
  • Access to advanced IT management tools and resources.
  • Collaborative work environment with technical teams.
  • Challenging role that contributes to critical enterprise infrastructure.
  • Possibility to influence and improve incident management processes.
Full Job Description
Job Description

We are looking for an Incident Manager to support an IC program delivering network support to the customer's various wide area networks (WANs) and local area networks (LANs). This position will provide support to an enterprise level infrastructure across multiple classifications.

The Incident Manager responsibilities will include:
  • Analysis and reporting of incident trend data to identify and eliminate root causes.
  • Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
  • Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
  • Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
  • Facilitating and coordinating technical meetings.
  • Facilitating postmortem investigations into high impact results.
  • Providing governance for root cause analysis between technical teams.
  • Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
  • Create and submit knowledge articles.
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
  • Assign Incidents to appropriate Tier 2 Support Group.
  • Keep Incident tickets updated with a current status at agreed intervals.
  • Document troubleshooting steps and service restoration details.
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
  • Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
  • Verify resolution with users and resolve Incidents in ITSM tool.
  • Escalate Major Incidents to the appropriate T2/3 Support Groups.
  • Point of contact for all Major Incidents.
  • Owns all Incidents throughout the lifecycle.

XYZ

Required Skills and Education

  • Must have 10 years of experience that can be a combination of work history and education.
  • Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
  • Working knowledge of Service Now or similar IT Service Management (ITSM) products.
  • Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.
  • Ability to represent the team and deliver status reports to internal and external leadership.
  • Excellent organizational and follow through skills.
  • Strong communication (written and verbal) skills.
  • Detail oriented with problem-solving skills.


This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

About BAE Systems

BAE Systems plc is a British multinational arms, security, and aerospace company. It is among the world's largest defense contractors, with over 85,000 employees and operations in over 40 countries. BAE Systems is involved in the design, development, and manufacture of a wide range of products and services, including military aircraft, naval ships, and land vehicles. The company also provides a range of cybersecurity and intelligence services. BAE Systems has a long history, dating back to the 19th century, and has been involved in many major defense projects. Visit baesystems.com for more information.
Learn more about BAE Systems
Size
90,500 employees
Industry
Aerospace & Defense
Founded
1997
NASDAQ
BAESF
* Ladders Estimates

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