WHAT YOU'LL DOWe are looking for a senior, highly technical Applications & Integrations Lead to own the architecture, governance, strategic roadmap, and support of our GTM, CX and platform technology ecosystem. Leading our newly formed Applications & Integrations team, you will merge team leadership with direct, hands-on expertise in Salesforce, application management, and integrations to establish the operational frameworks necessary for keeping our systems stable, secure, compliant, and audit-ready. The ideal candidate possesses experience in large-scale application administration, a clear understanding of compliance and governance structures, deep practical knowledge of middleware and integration platforms like Tray.io or Workato. You should be just as comfortable diving deep into technical configurations as you are collaborating strategically to shape new functional operations.
Responsibilities:
- Governance & Administration - Establish and execute the governance framework and Application Lifecycle for the Salesforce ecosystem and GTM/CX applications, maintaining compliance with SOX and ITGC standards and optimal operational health
- Integration Architecture & Delivery- Own the project lifecycle for all net-new integrations, designing, developing, and deploying system integrations using consistent, scalable patterns
- Data Integrity, Modeling & Sign-off - Serve as a key stakeholder for sign-off on proposed data models and data flows, ensuring alignment with DAGE, Salesforce Architecture and Delivery
- Automation & Middleware Ownership - Own administration of the Tray.io iPaaS platform and lead delivery of scalable automations across the ecosystem
- Stakeholder Partnership - Proactively lead stakeholder engagement by translating requirements from GTM, CX, Marketing, Finance, Legal, and other teams into strategic, scalable, and well-documented solutions
- Documentation & Change Management - Maintain documentation for system architecture, processes, and procedures, and lead change management for integrations and applications
- Day-to-Day Application Support- Collaborate with the team's Support Specialists to provide hands-on escalation management across the Salesforce environment and related GTM/CX applications, ensuring prompt triage and resolution of user issues, system configuration adjustments, and break/fix requirements
WHO YOU ARECore Requirements:
- At least 5 years of application administration within mid-to-large scale environments (supporting over 500 users), focusing on the oversight of interconnected tool networks
- Deep knowledge of connecting various platforms with Salesforce through common integration methods like Connected Apps, OAuth, and REST/SOAP APIs
- Strong background in implementing change management, data governance frameworks, and ensuring compliance with audit expectations and SOX/ITGC guidelines
- Practical experience configuring and using integration middleware such as Workato, Mulesoft, or Tray.io
- Skilled at guiding complex technical projects with multi-directional, cross-functional dependencies and fluid priorities
- Familiarity managing SaaS tools including Gong,Outreach, Marketo,Clari etc.
- Exceptional interpersonal skills with a strong capacity to clearly convey technical intricacies to non-technical business partners
Preferred Qualifications:
- Team Buildout- Experience in establishing new business functions, operating procedures, or architectural infrastructure from the ground up without relying on existing processes or documentation
- Strategic & Tactical Balance- Proven capability to balance long-term enterprise engineering and platform governance alongside daily support requests
- Relevant Credentials- Possession of certifications like Salesforce Platform App Builder, Advanced Administrator, or Salesforce Architect is highly valued
For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CA$113,000 - CA$179,000/year, with an expected On Target Earnings (OTE) between CA$130,000 - CA$206,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
WHAT WE OFFERBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
