Tata Consultancy Services

Application Support

Tata Consultancy Services • $80K — $100K *
Bentonville, AR 72712In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in application support and operations
  • Proficiency in cloud platforms Azure and GCP
  • Understanding of event-driven architectures
  • Experience in troubleshooting and debugging applications using Java, Python, C#, or Shell
  • Familiarity with SQL and log query for data validation and investigation
  • Knowledge of ITSM tools such as ServiceNow

Responsibilities

  • Provide Level 2 production support for backend services and APIs related to IoT telemetry
  • Support cloud applications on Azure and GCP
  • Perform end-to-end issue tracing and troubleshooting across system components
  • Validate data ingestion and monitor data quality
  • Interpret system alerts and proactively address recurring issues
  • Manage Sev 1 and Sev 2 incidents according to defined SLAs
  • Execute CI/CD deployments and support containerized applications

Benefits

  • Discretionary annual incentive
  • Comprehensive medical, dental, vision, and disability coverage
  • Generous family support policies including parental leave
  • Various insurance options, including auto and home
  • Professional growth support through training reimbursement
  • Time off benefits including vacation and holidays
  • Legal and financial assistance programs, including a 401K plan
Full Job Description
Must Have Technical/Functional Skills

  • Application Support
  • Data & Telemetry
  • Monitoring & Alerting
  • Incident Management
  • Reliability & Operations


Roles & Responsibilities

Application Support

  • Provide Level 2 production support for backend services and APIs that ingest IoT telemetry
  • Support cloud based applications hosted on Azure and GCP
  • Understand and operate within event driven architectures and message pipelines
  • Perform end to end issue tracing across the stack: device edge cloud application
  • Troubleshoot application, batch, and data flow issues using established runbooks and SOPs
  • Perform basic application debugging and validation (Java, Python, C#, or Shell)


Data & Telemetry

  • Support ingestion and processing of time series and telemetry data
  • Validate data accuracy, latency, completeness, and ingestion health
  • Investigate data discrepancies using basic SQL and log queries
  • Support databases such as Cosmos DB, MySQL, MongoDB, BigQuery, and Cassandra
  • Analyze telemetry flows and downstream impacts during incidents


Monitoring & Alerting

  • Monitor system health using tools such as Application Insights, Splunk, Datadog, Grafana, or equivalent
  • Interpret alerts, logs, and metrics to identify and isolate issues
  • Proactively identify failure patterns and recurring issues
  • Support alert tuning and validation to reduce noise and improve signal quality


Incident Management

  • Handle Sev 1 and Sev 2 production incidents under defined SLAs
  • Perform incident triage, investigation, mitigation, and escalation to L3 where required
  • Participate in incident bridges and provide timely, accurate updates
  • Contribute to root cause analysis (RCA), corrective actions, and post incident reviews
  • Manage incidents, changes, and problem records using ServiceNow or equivalent ITSM tools


Reliability & Operations

  • Operate with a KTLO mindsetfocused on uptime, stability, and operational excellence
  • Understand and work against SLAs, SLOs, MTTR, and operational KPIs
  • Support 24x7 production environments, including on call rotations
  • Execute deployments and validations using CI/CD pipelines (GitHub, Jenkins, ArgoCD)
  • Support containerized workloads using Docker and Kubernetes
  • Escalate systemic or recurring issues with clear diagnostics and supporting data


TCS Employee Benefits Summary:

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Aut& Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.


#LI-KR3

Salary Range-$8 0,000-$100,000 a year

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Tata Consultancy Services

  • Tata Consultancy Services
    Application Support
    $80K — $100K *
    Bentonville, AR 72712 (Benton County)
    Today
    Information Technology
    In-Person
  • Tata Consultancy Services
    Data Architect
    $100K — $150K *
    Atlanta, GA 30349 (Fulton County)
    Today
    Enterprise Technology
    In-Person
  • Tata Consultancy Services
    Teamcenter Integration Architect
    $90K — $130K *
    San Diego, CA 92154 (San Diego County)
    Reposted Today
    Enterprise Technology
    In-Person
  • Tata Consultancy Services
    NinjaOne SME
    $120K — $140K *
    Detroit, MI 48228 (Wayne County)
    Today
    Technical Services
    In-Person
  • Tata Consultancy Services
    Engineer
    $90K — $105K *
    Plano, TX 75025 (Collin County)
    Reposted Today
    Technical Services
    In-Person

More Information Technology Jobs

Find similar Application Support jobs:

NationwideBentonville, AR