Job Description

The Impact you will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:

• Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
• Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
• Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
• Collaborate with Client Facing teams to provide answers to application issues
• Validate accuracy and timeliness of responses to requests for information
• Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
• Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
• Troubleshoot complex application, middleware, database, cloud, and infrastructure issues.
• Schedule and track all cert renewals/service account password changes
• Participate and approve "Permit to Operate" of new products/applications
• Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
• Support an environment to ensure employees understand how their efforts contribute to overall business strategy
• Manage the day-to-day activities of the team and specific deliverables, across multiple locations
• Support the coaching, mentoring and development of team members
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
• Fosters a culture where honesty and transparency are expected.
• Proactively seeks feedback from others on his/her own performance.
• Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
• Supports an environment where individuals are respected for their contributions.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

About the Team

Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.