The position at a glance

The role will provide functional and technical support to back-office and settlement teams across North America and internationally, including analysis of new requirements, testing, and associated projects. The Montreal team (7 people) is responsible for supporting the settlement back-office systems within the ALM Treasury.

The incumbent will be responsible for maintaining existing systems as well as their technical and functional evolutions and extensions, while working closely with the EMEA and APAC hubs as part of implementing a "follow-the-sun" model.

In detail

• Provide functional and technical support to back-office operators for transaction processing, SWIFT payment execution, and accounting/reporting (P&L) activities.
• Create, maintain, and centralize functional and technical documentation.
• Manage multiple tickets concurrently: identify, analyze, and drive each issue to resolution.
• Operate under high-pressure situations and represent the team during high-impact incidents.
• Ensure clear, appropriate communication with users and activity stakeholders.
• Lead ad-hoc projects (e.g., migrations, automation) from scoping through production rollout.
• Interface with external IT communities and development teams to resolve incidents and align enhancements.
• Log work and track actions in the tracking tools (ServiceNow/ITSM, Jira).
• Possess a deep understanding of the end-to-end transaction lifecycle and associated payment systems.
• Manage file-transfer configurations (FTP, SFTP, FTPS, CFT).
• The role requires working staggered hours with colleagues to provide coverage from8a.m.to7p.m.
• The candidate will also be required to take part in an on call rotation to cover fixed time periods.

The strengths and skills that will help you succeed

• Master's degree or foreign education equivalent in Computer Science or Engineering
• 7+years of experience in functional support or a comparable role, preferably within the banking/financial sector.
• Professional working proficiency in English language is required.
• Strong knowledge of financial products (bonds, IRS, swaps, etc.) and SWIFT messaging (MT/MX).
• Proficiency with Unix/Linux environments and daily command-line operations.
• Hands-on experience with Oracle, CFT, Dynatrace, and automation tools such as Shell, Autosys, Ansible, Tower, and Jenkins.
• Ability to work collaboratively, take initiative, and operate independently.
• Excellent problem-solving and troubleshooting skills covering both functional and technical aspects.
• Regular use of standard tools: ServiceNow/ITSM and Jira.
• Proficient in Unix/Linux operating systems.
• Strong expertise in SQL databases, particularly Oracle.
• In depth knowledge of file transfer protocols: CFT, FTP, SFTP, FTPS.
• Advanced automation skills using Shell, Autosys, Ansible, Tower, and Jenkins.
• Solid experience with performance monitoring tools such as Dynatrace.
• Mastery of financial messaging via SWIFT (MT/MX formats).
• Excellent troubleshooting skills covering both the technical and functional areas
• Proven ability to troubleshoot both technical and functional issues.
• Strong team player with a self-starter attitude.
• Meticulous, detail oriented and highly organized.
• Ability to prioritize tasks and multitask effectively.
• Quick learner of new systems and products.

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What's in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don't wait to submit your application;