Job Description

About the role

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses by acting as a remote administrator on a day-to-day basis.

This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

What you'll be doing

• Maintaining high proficiency in Atlassian and Adaptavist toolsets, contributing to team knowledge sharing and adhering to best practices
• Onboard and become familiar with customer applications
• Monitoring and responding to customer requests on the Adaptavist service desk
• Answering customer questions about how to best use the Atlassian applications in their business
• Creating projects, configuring permissions and workflows and other solutions at the request of the customer
• Working on multiple administrative activities according to agreed upon customer priorities
• Communicating with the customer and other team members to understand and deliver configuration solutions
• Solving issues and providing best practice recommendations to the customer
• Recording your work and time
• Following security protocols that the customer may establish

Qualifications

What we're looking for

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Ability to demonstrate experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
• Excellent written and verbal communications skills
• An ability to think innovatively and creatively
• Personable, helpful and professional attitude

A few nice-to-haves

• Knowledge of the build process - Continuous Integration and Delivery
• Experience in using GitLab or Sonatype software
• Knowledge of Groovy or other programming language
• Experience in creating technical documentation and sharing knowledge

Additional Information

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Adaptavist, part of The Adaptavist Group, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don't have everything that's listed just yet.

Drop us your application, we'd love to hear from you!

Annual Base Salary: $85,000-102,500 USD
Applications will be reviewed on a rolling basis.

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you'll find information to help you prepare and ace an interview at TAG.

You can read them here