Apple

AppleCare Technologies BPR Project Manager, Service Repair

Apple$100K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a business or engineering-related field.
  • 3+ years in Customer Support focused on tools and systems.
  • Experience with Digital Transformation initiatives, particularly using Generative AI.
  • Proven track record in managing large cross-functional systems projects.
  • Experience in engaging with data scientists and solution architects.
  • Project management certification (PMP or equivalent).
  • 7+ years of experience in implementing global enterprise scale technology solutions.

Responsibilities

  • Plan, mobilize, and implement mid to large scale technical projects.
  • Own scoping, requirements definition, and solution design participation.
  • Ensure thorough testing of system changes before implementation.
  • Build trust and accountability among diverse program stakeholders.
  • Coordinate project governance and risk management efforts.
  • Orchestrate activities across multiple engineering and business functions.
  • Support system configuration and oversee software development life cycles.

Benefits

  • Opportunity to lead and influence enterprise-level Digital Transformation initiatives.
  • Collaborative environment with engineering and technology experts.
  • Chance to work on globally dispersed projects with diverse teams.
  • Engagement with cutting-edge technologies, including Generative AI.
  • Professional growth through potential for certification and advanced training.
  • Flexible work requirements including occasional travel and off-hours support.
Full Job Description
As a BPR Project Manager you will plan, mobilize, and execute mid to large scale technical projects and programs, ensuring system solutions are architecturally sound, rigorously tested, and that organizations are ready for process and technology changes. You will be the technical prime mover of your projects, owning scoping, requirements definition, solution design participation, technology selection, resource planning, communications, project governance, risk management, and change readiness. You will bring engineering depth to your partnerships with diagnostics engineers, hardware Technical Program Managers (TPMs), solution architects, and Information Systems and Technology (IS&T) teams, building trust through shared technical language and driving accountability across complex, globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global organizations. As a BPR Project Manager, you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate has experience leading large global technology projects that interweave multiple functional teams and systems. Bachelor's degree in a business or engineering related field. 3+ years of experience working in a Customer Support business with a focus on tools and systems. Delivery of enterprise-level Digital Transformation initiatives, using new technologies including Generative AI. Establishment of project structures for optimal return on investment, including coordinating cross-project initiatives or large-scale programs. Management and delivery of large cross-functional systems projects. Experience presenting project updates and strategic plans to cross-functional stakeholders at all levels. Support of system configuration, architecture, and software development life cycles. Involvement in global projects incorporating regional and country-specific details. Experience collaborating with data scientists and solution architects to clarify objectives and define execution plans. Availability to occasionally travel and work off-hours or weekends to support projects, as needed. 7+ years of experience implementing global enterprise scale technology solutions, including customer-facing Generative AI experiences. Knowledge of service, support, supply chain, and warranty contract sales and operations. Project management certification (PMP or similar accreditations). Graduate degree in a business or engineering related field. Ability to navigate ambiguity and build trust between technical and non-technical groups.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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