Full Job Description
As a BPR Project Manager you will plan, mobilize, and execute mid to large scale technical projects and programs, ensuring system solutions are architecturally sound, rigorously tested, and that organizations are ready for process and technology changes. You will be the technical prime mover of your projects, owning scoping, requirements definition, solution design participation, technology selection, resource planning, communications, project governance, risk management, and change readiness.\n\nYou will bring engineering depth to your partnerships with diagnostics engineers, hardware Technical Program Managers (TPMs), solution architects, and Information Systems and Technology (IS&T) teams, building trust through shared technical language and driving accountability across complex, globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global organizations.
In this role, you will plan and lead complex technical projects to simplify and scale AppleCare enterprise systems. You will partner closely with engineering teams, solution architects, and business stakeholders to drive the technological design process from problem identification through solution architecture and implementation.
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline
4+ years of engineering project management or technical program management experience, delivering large-scale cross-functional systems or engineering programs
Partnering on technical solutions with engineering and architecture teams to influence architecture and integration decisions
Background in supporting system configuration, architecture, and software development life cycles in an engineering or systems context
Knowledge of enterprise-level systems (SAP or equivalent) and their interdependencies within complex technical ecosystems
Familiarity with hardware repair, diagnostics, service engineering, or manufacturing and quality engineering environments and associated technical workflows
Experience with global programs that incorporate regional and country-specific engineering and operational requirements
Experience with delivering project updates and presenting technical information to diverse, cross-functional teams, including engineers, business specialists, and executive leadership
Background in defining technical objectives and execution plans for cross-functional engineering and business teams
Delivery of projects that incorporate AI/ML, data intelligence, or automation technologies as part of the core solution design
Execution of change management within technical program delivery, encompassing stakeholder impact assessment, organizational readiness, training and communications planning, and user adoption for system and process transitions
Master's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline
8+ years of engineering project management or technical program management experience, including the delivery of enterprise-scale technical programs spanning hardware, software, and service systems
Project management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar)
Implementation of enterprise-scale system solutions on SAP or similar platforms, particularly service repair, diagnostics, warranty, or supply chain systems
Knowledge of systems behavior, architecture, interdependencies, and data requirements across interconnected AppleCare or equivalent enterprise applications
Domain knowledge in service operations, repair engineering, hardware diagnostics, service quality, and warranty systems
Collaboration directly with hardware engineering, product readiness, and repair quality TPM teams in a technology delivery capacity
