Description Position at Windsor Communities
Service Manager Windsor Buckman - Portland, ORWindsor Totem Lake is a mid-rise style apartment community with 170 units.
Compensation: Our company considers a range of factors including education and experience when determining base compensation.
Hourly: Starting at $34.19 - $42.74 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $71,115 - $88,899.
Bonus: Average bonus potential of 10% annual bonus.
Total Annual Starting Compensation Potential:
$78,226 ($71,115 base + 10% bonus)
$97,788 ($88,899 base + 10% bonus)
Key Responsibilities:- General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
- Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
- Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
- Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
- Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
- Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
- Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
- Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
- Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company's values and culture. Interact professionally with contractors, vendors, and suppliers.
- Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
Supervisory Responsibilities:- Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
- Familiarity with budget monitoring and contract management
- Experience ordering supplies, creating purchase orders, and processing invoices
- Experience managing employees, scheduling and overseeing vendors, contractors and suppliers
Benefits:
- Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
- 10% annual bonus potential.
- Annual PTO including:
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
- Bi-annual regional sales, service, and performance awards.
- Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.
This position is also eligible for bonus and benefits. For more information, visit: Benefits!
Your Skills & Experience:- Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
- Experience:
- Minimum of 5 years of experience in apartment maintenance or a related field.
- Minimum of 2 years in a supervisory/leadership role.
- Familiarity with budget monitoring and contract management
- Experience ordering supplies, creating purchase orders, and processing invoices
- Experience managing, scheduling and overseeing vendors, contractors and suppliers
- Proficient in using hand and power tools.
- Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Experience and ability using smart devices and property management software.
- EPA Type II preferred or ability to become certified within 90 days of start date.
- CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
- Comfortable working in various weather conditions and environments.
