Titre / Title : Analyste d'affaires de processus DevOps / DevOps Process Business Analyst Duree / Duration : Jusqu'au 31 decembre 2027 - 37.5 / Until December 31, 2027 - 37.5 hours
Lieu / Location : Montreal - Modele hybride a 6 jours / mois a Montreal dont 2 journees au Vieux-Port lors du PI Planning qui se deroulent aux 8 semaines / Montreal - Hybrid model with 6 days per month in Montreal, including 2 days at Old Port during PI Planning sessions held every 8 weeks.
Le candidat doit posseder les qualifications suivantes : Requis :
- Experience significative (15 ans) en TI, dont :
- 5 ans d'experience en amelioration de processus / lean
- Connaissance des environnements DevOps, SRE ou exploitation applicative moderne
- Connaissance du cadre ITIL
- Experience dans la mise en place ou l'amelioration de processus operationnels
- Experience dans des environnements CI/CD et livraison continue
- Capacite a transformer des pratiques informelles en processus structures
- Langue : Francais
Atouts :
- Experience comme developpeur, SRE ou membre actif d'une equipe DevOps
- Experience concrete avec des outils (exemples) :
- Monitoring (Datadog, Prometheus, Grafana)
- CI/CD (Azure DevOps, GitHub Actions, Jenkins)
- Gestion incidents (ServiceNow, Jira, PagerDuty, etc.)
- Experience en mise en place de pratiques SRE
- Experience dans des transformations DevOps a l'echelle
- Maitriser le francais et l'anglais parle et ecrit
Description du poste : - Traduire des pratiques operationnelles DevOps/SRE en processus concrets, simples et adoptables
- Concevoir des gabarits et standards reutilisables (incident management, support, mise en production, monitoring)
- Assurer l'alignement entre pratiques agiles, DevOps et cadres ITIL adaptes
- Ameliorer en continu l'efficacite operationnelle des equipes.
- Formaliser et standardiser des pratiques issues du terrain DevOps/SRE (gestion des incidents, post-mortem, gestion des alertes, support)
- Concevoir des processus orientes flux (flow) compatibles avec des cycles CI/CD
- Mettre en place des gabarits operationnels (runbooks, playbooks, modeles de post-mortem, SLA/SLO)
- Collaborer directement avec des equipes techniques pour comprendre les realites d'exploitation
- Simplifier et adapter les processus ITIL pour les rendre legers, automatisables et compatibles DevOps
- Promouvoir les pratiques de fiabilite (SLO, error budget, amelioration continue)
- Identifier les irritants operationnels et proposer des solutions concretes et pragmatiques
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The candidate must have the following qualifications: Required: - Significant IT experience (15 years), including:
- 5 years of experience in process improvement / lean
- Knowledge of DevOps, SRE, or modern application operations environments
- Knowledge of the ITIL framework
- Experience in implementing or improving operational processes
- Experience in CI/CD and continuous delivery environments
- Ability to transform informal practices into structured processes
- Language: French
Assets / Nice to have: - Experience as a developer, SRE, or active member of a DevOps team
- Hands-on experience with tools (examples):
- Monitoring (Datadog, Prometheus, Grafana)
- CI/CD (Azure DevOps, GitHub Actions, Jenkins)
- Incident management (ServiceNow, Jira, PagerDuty, etc.)
- Experience implementing SRE practices
- Experience in large-scale DevOps transformations
- Fluent spoken and written French and English
Job Description: - Translate DevOps/SRE operational practices into concrete, simple, and adoptable processes
- Design reusable templates and standards (incident management, support, release/deployment, monitoring)
- Ensure alignment between agile practices, DevOps, and adapted ITIL frameworks
- Continuously improve team operational efficiency
- Formalize and standardize field-based DevOps/SRE practices (incident management, post-mortems, alert management, support)
- Design flow-oriented processes compatible with CI/CD cycles
- Establish operational templates (runbooks, playbooks, post-mortem templates, SLAs/SLOs)
- Work directly with technical teams to understand operational realities
- Simplify and adapt ITIL processes to make them lightweight, automatable, and DevOps-compatible
- Promote reliability practices (SLOs, error budgets, continuous improvement)
- Identify operational pain points and propose concrete, pragmatic solutions
