American Airlines

Analyst/Sr Analyst, Digital Product Owner

American Airlines • $80K — $110K *
Dallas, TX 75217In-Person
Transportation
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related field or equivalent experience
  • Understanding of American's system interactions (e.g., Sabre, ITA, eTDS)
  • 3 years relevant experience, preferably in e-commerce
  • Master's degree in a related field (preferred)
  • Experience using Agile and SDLC techniques for software development
  • Mobile and travel/airline experience (preferred)

Responsibilities

  • Collaborate with internal partners to enhance customer experiences
  • Develop applications and features supporting product goals
  • Communicate updates and outcomes to stakeholders
  • Conduct competitive research to identify opportunities for improvement
  • Manage development and implementation of new features within Agile framework
  • Translate business objectives into technical specifications
  • Prioritize IT backlog to focus on high-impact efforts
  • Troubleshoot technical issues and prioritize defect fixes
  • Work with IT architects to develop customer value-driven solutions
  • Lead demonstrations of new software to stakeholders

Benefits

  • Travel perks for employees, family, and friends to 365 destinations
  • Health, dental, vision, and wellness benefits available on day one
  • 401(k) program with employer contributions after one year
  • Employee Assistance Program and wellness resources
  • Additional perks including pet insurance and discounts on travel accommodations
Full Job Description
9/3/25

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Dallas - TX
Requisition ID: 80713
This job will continue to be posted until at least 9/10/25. If interested, please apply prior to this date.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • The Help Center Product Owner will strive to differentiate American as an industry leader in self-service customer support, interactive help content, and automated issue resolution. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and driving work to meet objective-based outcomes.
  • You will define and deliver the foundation of American's modernized Help Center platform, transforming static web pages into dynamic, data-driven experiences that integrate seamlessly across the broader digital customer journey.
  • This role requires bridging the gap across business, products and IT to create intelligent self-service solutions that proactively address customer inquiries and optimize touchpoints with traditional support channels.


What you'll do

  • Collaborates and works closely with internal partners from CEID, IT, UX and Analytics to understand customer behavior and create great customer experiences.
  • Develops and enhances applications and features as a way to support other products in meeting their goals and objectives, while ensuring experiences align with vision for day of travel and consider the holistic travel experience.
  • Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives.
  • Conducts competitive benchmarking to research new technologies, identify gaps, and discover opportunities to enhance the customer experience.
  • Is part of the team that manages the development and implementation of new day of travel features and tools. This includes taking part in Agile ceremonies-grooming, iteration planning, stand-ups and using Agile product management tools.
  • Translates business objectives into technical specifications by creating a backlog of clearly written and well defined user stories.
  • Manages IT backlog to ensure teams are focused on the highest impact efforts to achieve defined objectives and key results.
  • Operates within the DevOps model, helping troubleshoot technical issues and prioritizing defect fixes and small enhancements among larger feature efforts.
  • Partners closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs.
  • Leads ongoing demonstrations of new software to update stakeholders and team members on new features and functionality. As needed, partner with other business units to write and accept user stories, ensuring technical and business requirements are met.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in computer science or related field or equivalent experience/training
  • Understanding of how American's systems interact with each other (i.e. Sabre, ITA, eTDS, etc.)
  • 3 years relevant work experience, preferably in e-commerce

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in related field
  • Experience using Agile and other SDLC techniques to develop and deliver software
  • Experience working in a product model, focused on outcomes to continuously improve the customer experience
  • Mobile and travel/airline experience

Skills, Licenses & Certifications
  • Proven track record in delivering products that generate substantial value
  • High level of intellectual curiosity and comfort with ambiguity
  • Well organized, able to multi task, able to prioritize with minimal direction
  • Communication skills-providing transparency, setting expectations and reporting on results
  • Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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