Exelon Corporation

Analyst IT (ACE Territory)

Exelon Corporation • $75K — $103K *
Mays Landing, NJ 08330In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 1-3 years of relevant experience in place of degree.
  • 0-2 years of experience in Client Support/Project support.
  • Familiarity with ServiceNow and MS 365 is essential.
  • Effective communication skills for understanding customer issues.
  • Ability to work independently on designated tasks.

Responsibilities

  • Perform and document work related to IT software solutions and processes under supervision.
  • Acquire and apply business/IT knowledge effectively.
  • Organize short-term activities or sub-projects with guidance.
  • Gain technical skills through the assigned role and training.
  • Ensure adherence to management standards and best practices.

Benefits

  • 401(k) match and annual company contribution
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Generous paid time off including vacation and parental leave
  • Employee Assistance Program for mental and emotional support
  • Wellbeing programs like tuition reimbursement and fitness reimbursement
  • Referral bonus program
Full Job Description
Primary Purpose

Performs activities relating to analysis, evaluation, building, programming, testing, correcting, implementing, operating or supporting existing and planned IT products and processes under the general direction of more experienced personnel. Expands and applies knowledge of customer process to job activities. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Note: This is an onsite role. Employees are required to be in office at least 5 days per week (Mon-Fri).

You must be able to commute within our service areas in Mays Landing/Atlantic City, NJ to be considered. No relocation is available/offered.

*Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies (storm duty rotation) as well as On-Call Support on rotation basis.

Primary Duties

  • As directed, perform and document work activities related to analysis, evaluation, building, testing, or implementing planned IT software solutions and processes and/or enhance, maintain or support existing products/processes as per defined services level agreements. (65%)
  • Acquire and apply business/IT knowledge. (15%)
  • Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status. (10%)
  • Gain product experience and technical skills through assigned role and training. (5%)
  • Ensure adherence to standards as outlined in the management model. Utilize best practices to improve products and services. (5%)

Job Scope

  • Performs this service in support of PHI/ACE Client Services team.
  • Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Minimum Qualifications

  • Bachelor's degree or in lieu of degree, 1-3 years of combination of education and relevant work experience.
  • Typically 0-2 years experience in related experience in Client Support/Project support.
  • Appropriate technical skills ServiceNow, MS 365.
  • Ability to understand and communicate customer issues
  • Ability to work independently
  • Strong communication skills (written and verbal)

Preferred Qualifications

  • Bachelor's degree in Computer Science preferred
  • Experience providing PC & MDT refresh imaging & deployment support.
  • Client Services support, troubleshooting hardware & software issues, and supporting end users across wide range of enterprise applications & collaboration tools.
  • Candidates should demonstrate strong familiarity with Microsoft Outlook, Microsoft Teams, Microsoft Office Suite, and other external business applications, along with the ability to diagnose and resolve technical issues efficiently while maintaining a high level of customer service.
  • Additional preferred experience includes working knowledge of ServiceNow, ENP ticket data analysis, Incident request management process, workflow coordination, and operational support procedures.
  • Experience navigating ServiceNow management platforms, managing ticket queue, and supporting cross-functional operational initiatives is strongly desired.
  • Additional Client Services qualifications include storm support & emergency preparedness experience, business continuity & critical operational support functions during high impact storm events are strongly preferred.
  • Experience coordinating technical readiness activities, supporting mobile or field operations, and assisting business teams during emergency response scenarios is considered a valuable asset for this position.
  • The role also values candidates with emerging AI-related skill sets, including familiarity with AI-enabled tools, automation concepts, process optimization, and leveraging technology solutions to improve operational efficiency and client experience.
  • Strong communication, organizational, and problem-solving skills are essential, along with the ability to work collaboratively across teams while supporting critical operational and project-based initiatives.

Benefits

  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $75,200.00/Yr. - $103,400.00/Yr.
  • Annual Bonus for eligible positions: 7%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

About Exelon Corporation

Exelon Corporation is an American energy producer, trader, and distributor. The company provides services for energy generation businesses in the United States. The company owns, contracts, and invests in electric generating facilities such as nuclear, fossil, and hydroelectric generation facilities, as well as wind and solar facilities. It is also involved in the wholesale and retail customer supply of electric and natural gas products and services including renewable energy products, risk management services, natural gas exploration, and production activities. In addition, the company is engaged in the purchase and regulated retail sale of electricity and the provision of distribution and transmission services in northern Illinois, southeastern Pennsylvania, and central Maryland. It is also involved in the purchase and regulated retail sale of natural gases and the provision of distribution services in the Pennsylvania counties surrounding the City of Philadelphia, as well as in central Maryland including the City of Baltimore. Exelon Corporation operates through nine segments: Mid-Atlantic, Midwest, New England, New York, ERCOT, other regions, ComEd, PECO, and BGE. It sells electricity, natural gases, and other related products and solutions to various customers including distribution utilities, municipalities, and cooperatives, as well as to commercial, industrial, governmental, and residential customers. Founded in 1887, Exelon Corporation is headquartered in Chicago, Illinois.

Exelon Corporation Careers

Join the dynamic team at Exelon Corporation, a leader in the energy industry, where innovation, leadership, and professional growth are at the forefront of our operations. As one of the largest electric utility companies in the United States, Exelon offers unparalleled job opportunities and a commitment to diversity and sustainability that sets us apart.

Work You’ll Do

At Exelon, we empower our employees to excel in their careers by fostering an environment of continuous innovation and growth. Our diverse team of professionals is dedicated to shaping the future of energy with cutting-edge technologies and sustainable practices.

Explore Career Paths

Whether you're a seasoned professional or a recent graduate, Exelon has a variety of career paths to suit your skills and ambitions. From engineering to customer service, each position offers the chance to make a significant impact.

Internship Programs

Kickstart your career with an Exelon internship. Our programs provide invaluable industry experience and a chance to network with leaders in the field. Interns at Exelon are crucial team members, working on projects that advance both their careers and our company’s goals.

Professional Development

Invest in your future with Exelon’s robust professional development programs. We offer leadership training, skills enhancement workshops, and continuous learning opportunities that promote career advancement and personal growth.

Benefits and Culture

Exelon is committed to providing a supportive work environment with benefits that enhance the lives of our employees and their families. Our culture is built on respect, integrity, and inclusion, where every team member’s contribution is valued.

Join Our Team

Discover the opportunities that await at Exelon Corporation. We are actively hiring and looking for talented individuals who are passionate about building a sustainable future.

Search Exelon Jobs

Find open positions that match your skills and interests. We seek curious, innovative, and solution-driven team players.

Prepare for Your Interview

Stand out in your interview with Exelon by tailoring your resume to highlight relevant experience and skills. Our hiring process is designed to identify and attract professionals who are ready to lead and inspire.

Stay Connected

Keep up to date with the latest at Exelon Corporation by following our careers blog. Gain insider perspectives and industry-leading insights that you can apply to your professional life.

Networking and Career Growth

At Exelon, your career development is enhanced by our commitment to networking and mentorship. Connect with colleagues and leaders who can help guide your career path and open doors to new opportunities.

Diversity and Inclusion

We pride ourselves on fostering an inclusive workplace where diverse perspectives are celebrated. Exelon’s commitment to diversity training ensures that all employees have the opportunity to thrive. Join Exelon Corporation today and be part of a team that is dedicated to innovation, leadership, and the future of energy. Explore job opportunities and embark on a rewarding career path that offers growth, stability, and a chance to make a difference.
Learn more about Exelon Corporation
Size
31,518 employees
Market Cap
$42.3 billion
Industry
Energy & Utilities
Net Income
$1.9 billion
Founded
2000
5 Year Trend
+3%
Revenue
$33 billion
NASDAQ
EXC
* Ladders Estimates

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