Job Overview

This role supports commission operations by ensuring accurate and timely commission payouts through day-to-day operational support and issue resolution. It focuses on researching commission-related inquiries, applying problem-solving skills to identify root causes, and supporting process improvements.

The role emphasizes strong communication and collaboration, partnering with frontline and internal teams, including systems, testing, reporting, and compensation design, to resolve issues and share insights. It also requires curiosity and an analytical mindset to explore data, identify trends, and build a deeper understanding of commission processes.

Success is measured by payout accuracy, timely and clear issue resolution, and the ability to translate findings into actionable improvements that support reliable and transparent commission operations.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Develop and report on various commission-related reports to meet operational management needs
• Conduct operational assessments to identify risks and gaps, proposing systematic solutions
• Collaborate with cross-functional teams to drive project execution and completion
• Provide subject matter expertise and analytical support for commission-related projects and initiatives
• Validate system data loads and commission payouts, assess impacts, and resolve payout issues
• Serve as a liaison between internal partners including systems, testing, reporting, and compensation design
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• 2-4 years Commissions or Operations experience. (Preferred)
• Operational or Commissions experience. (Preferred)
• Wireless Telecom experience. (Preferred)
• Retail field experience. (Preferred)

Knowledge, Skills and Abilities:

• Communication (Required)
• Analytics (Required)
• Microsoft Office (Required)
• Process Improvement (Required)
• SQL (Preferred)
• Telecommunications (Preferred)
• Retail (Preferred)
• Commissioning (Preferred)
• Wireless (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $59,900 - $108,200

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ353527¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!