Amazon

Alexa+ Experience Solutions Architect, Alexa Core Experience

Amazon • $131K — $177K *
Seattle, WA 98115In-Person
Consumer Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of IT development or implementation/consulting experience in software or Internet industries
  • 4+ years of experience in specific technology domains like software development, cloud computing, or systems engineering
  • 2+ years of hands-on design or implementation experience in applications and infrastructures
  • Preferred experience in software development or Internet industries
  • Familiarity with AWS technologies from a dev/ops perspective

Responsibilities

  • Manage and maintain the Day 1 Home Lab, ensuring demo readiness of devices
  • Develop routines and documentation for product testing and demos
  • Contribute to mechanisms for Amazon Alexa+ feature releases, improving speed and efficiency
  • Support daily execution of the Customer Experience Bar Raising program, providing real-time technical feedback
  • Provide technical execution for major launches, coordinating logistics and setups

Benefits

  • Health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off including parental leave
  • Adoption and surrogacy reimbursement
  • Mental health support and employee assistance programs
Full Job Description
As an Solutions Architect, you'll be the person who makes it all work. You'll own the technical execution of our lab environment, build and configure demo experiences, keep devices healthy and test accounts ready, and ensure flawless on-the-ground delivery for CXBR sessions and major launch events. You'll be the hands-on builder and operator who turns those plans into reality.

We're looking for a technically versatile, detail-oriented problem solver with a bias for action, someone who can configure a smart home demo environment in the morning, troubleshoot a misbehaving device at lunch, and coordinate the week's review and testing sessions by the afternoon. This is a role that rewards curiosity, resourcefulness, and a love for making technology work beautifully in ambiguous spaces.

Key job responsibilities

Lab Operations & Device Management Own the Day 1 Home Lab (D1HL) - managing the full device fleet, firmware, troubleshooting, and replacements to keep every device demo-ready. Maintain test accounts, user profiles, and smart home configurations that mirror real customer scenarios. Develop maintenance routines and documentation supporting product testing, CXBR sessions, and ad-hoc demos. Manage scheduling, badge access, and reservation logistics.

Product Release Mechanisms Contribute to the central mechanisms governing Alexa+ feature releases. Own specific workstreams including intake tracking, readiness criteria, and cross-team coordination. Proactively identify opportunities to simplify processes, reduce churn, and improve delivery speed and predictability across the portfolio.

CXBR Program Support Support day-to-day execution of the Customer Experience Bar Raising program. Manage session intake, scheduling, and logistics. Provide hands-on technical support during sessions, troubleshooting in real time so reviewers can evaluate features without friction. Capture feedback and track issues through to resolution.

Launch Event & Marketing Support Provide pre-event technical execution for major Alexa+ launches and marketing events. Configure device environments, prepare demo infrastructure, and partner with marketing and PR to translate technical capabilities into customer-facing stories. Manage event equipment, handle product logistics, and deliver on-site technical support. Travel ~ 2x/year

A day in the life

Manage the Day 1 Home Lab end-to-end: fleet health, installation, firmware, troubleshooting, and device replacement. Provision and maintain test accounts, user profiles, and smart home configurations for demos, CXBR sessions, and launch events. Configure environments and provide real-time technical support during reviews and events. Set up AV, presentation systems, and physical infrastructure. Own lab scheduling, badge access, and reservation logistics. Document processes and runbooks to ensure repeatable operations. Maintain equipment inventory and track device and account usage.

BASIC QUALIFICATIONS

- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

- 2+ years of design, implementation, or consulting in applications and infrastructures experience

PREFERRED QUALIFICATIONS

- Experience working within software development or Internet-related industries

- Experience migrating or transforming legacy customer solutions to the cloud

- Experience working with AWS technologies from a dev/ops perspective

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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