Apple

AIML Data Operations Team Lead

Apple$110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in a supervisory role within a contact center or similar environment managing 20-30 employees.
  • Proven leadership experience in a professional workplace.
  • Familiarity with contact center operations, tools, and performance metrics.
  • Strong ability to influence and collaborate with business partners.
  • Expertise in coaching and developing team members for high performance.
  • Skilled at creating coaching plans based on observations and performance data.
  • Effective communicator with strong written and interpersonal skills.
  • Innovative leader who is proactive and solution-oriented.

Responsibilities

  • Lead and develop a team of 25-30 Annotation Analysts.
  • Mentor team members, fostering career growth and a supportive environment.
  • Identify and implement innovative strategies to achieve performance goals.
  • Oversee performance management and ensure operational metrics are met.
  • Conduct staff meetings, one-on-ones, and manage hiring and training processes.
  • Drive operational improvements and encourage collaboration within the team.
  • Establish effective communication channels with internal partners.

Benefits

  • Competitive pay and great benefits package.
  • Eligibility for company stock plan participation.
  • Paid time off and employee discounts.
  • Resources dedicated to ongoing growth and career development.
Full Job Description
Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send a message, play their favorite song or even take a selfie. As the AIML Data Operations Team Lead, you will focus on leading a team of Annotation Analysts. You will be responsible for the team's operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams.

Description

As an AIML Data Operations Team Lead, you'll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated, friendly and have a passion to support your team's development through critical and creative thinking. You'll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees' success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You'll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one's, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You'll establish clear and effective working relationships and communication channels with internal partners.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Additionally, some supervisor shifts require certain hours, to be present on campus, and can span any hours of operation, including evenings, weekends, and holidays.

Minimum Qualifications

Experience in contact center or similar dynamic environment supervising 20-30 employees

Experience leading in a professional environment

Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed

Excellent influencing skills and ability to work with key business partners

Prioritizes coaching needs and experienced in developing employees to achieve optimal results

Able to develop coaching plans that incorporate observations and key performance trends

Leads a standard for high-quality work by consistently meeting and exceeding performance goals

Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience

Solution oriented leader who demonstrates creativity and curiosity

Ability to thrive in a dynamic and ambiguous environment

Preferred Qualifications

Experience in the field of AIML- Data Annotation

Project Management

Data Analysis

Quality Management Systems

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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