What you'll doAs AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native - sitting at the intersection of AI strategy, engineering execution, and organisational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential.
Own the AI product roadmap for ProServ- Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data. We are users first, every roadmap decision should trace back to making their experience better
- Translate this into an AI strategy including a prioritised, executable product roadmap
- Work closely with the ProServ leadership team to align roadmap decisions with broader transformation objectives
- Track progress, surface blockers, and maintain momentum across concurrent workstreams
Coordinate a global community of SMEs - Manage and motivate a distributed network of contributing engineers and consultants (who do not report directly to you) across all geographies contributing to AI initiatives. This requires you to collaborate egolessly
- Structure their contributions into meaningful, well-scoped work streams with clear ownership and outcomes
- Identify opportunities to leverage existing Product investments in AI rather than building from scratch
Drive AI execution and adoption- Work with the team to ensure new AI tools and capabilities are adopted globally
- Develop frameworks and playbooks that help ProServ teams embed AI into their day-to-day
- Surface insights from the field back into the product roadmap
- You default to action. You move with urgency and focus. You'd rather ship something imperfect and iterate than wait for perfect alignment
Govern and Communicate AI Initiatives- Prepare and present updates to the AI SteerCo including the global Head of ProServ
- Maintain clear documentation, decision logs and progress tracking across all AI work streams
- Proactively manage stakeholder expectations and communicate trade-offs clearly
Who you areTechnical Credibility- Strong enough technical foundation to hold your own in engineering conversations - you don't need to write the code, but you need to understand what's being built, why, and what good looks like
- Familiarity with AI concepts, tooling and the current landscape - including agentic AI, LLMs, and workflow automation
- Experience working alongside engineers and a track record of earning their respect
Strategic and Organizational Thinking- Ability to connect day-to-day execution to a longer-term strategic narrative
- Comfortable operating in ambiguity and building structure where little exists
- Experience in transformation, consulting, or change management environments is a strong plus - this is not a purely technical PM role
Influence and Interpersonal Intelligence- Exceptional ability to influence without authority across geographies, seniority levels and functions
- Politically astute - able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholders
- A natural community builder who brings energy and momentum to cross-functional groups
Communication and Presence- Confident communicator who easily translates complex technical data into executive insights.
- Strong written communication skills for documentation, updates and async collaboration across time zones
- Fluent in both engineer-speak and business-speak
Minimum requirements- 5+ years of experience in a product, transformation, technical consulting or similar role
- Experience in a global SaaS, technology or professional services environment preferred
- Non-traditional backgrounds welcome. We care more about how you think and operate than the title on your CV
Why you should apply This is a rare opportunity to help shape how a global Professional Services organization transforms itself through AI. You will have direct access to senior leadership, genuine ownership of a high-visibility agenda, and the freedom to build something meaningful.
The work is complex, the stakeholders are numerous, and the pace is fast. If you are energized by that environment and want to do work that actually matters, this is the role for you.
