Title: AI Enablement Engineer

Work Location: Addison, TX

Division & Department: Corporate Services, IT

Position Reports to: Director, IT

JOB SUMMARY

We are seeking a hands-on AI Enablement Engineer / AI Solutions Analyst to accelerate responsible AI adoption across the business. This role sits at the intersection of business process, applied AI, and developer tools, helping teams move from ideas to working AI solutions.

This person acts as a builder, coach, and technical guide, working side-by-side with software developers, citizen builders, and business teams to teach, co-build, or directly build AI solutions where appropriate. The ideal candidate is both technically capable and business-minded, comfortable explaining AI concepts to non-technical users, and motivated to foster a culture of practical, responsible AI use across the organization.

Key Responsibilities:

AI Enablement & Co-Build Support

• Own AI Enablement and AI use-case intake and triage process, ensuring ideas are framed, evaluated, and moved through a structured pipeline.
• Partner with business and technical teams to understand real-world problems and identify where AI, automation, or copilots/agents can add value.
• Coach and teach users to build their own AI solutions, including copilots and automations.
• Co-build solutions with teams when helpful, or directly build solutions when speed, complexity, or scale requires it.
• Provide hands-on support to unblock teams that get "stuck" after initial progress (debugging, design guidance, prompt strategy, architecture).

Microsoft Copilot & Copilot Studio Expertise

• Serve as a subject-matter expertfor:
  • Microsoft Copilot Studio (agents, topics, actions, connectors)
  • Power Platform integrations (Power Automate, Dataverse, APIs)
  • Other AI Tools and Platforms (GitHub Copilot, etc)
• Help design AI solutions that balance flexibility (agents) with determinism (workflows and tooling).
• Guide teams on appropriate use of AI vs. traditional automation.

Developer & AI Tooling Support

• Support teams using modern AI-powered development tools such as:
  • VS Code / GitHub Copilot
  • API-driven and low-code/no-code solutions
• Help establish practical patterns for:
  • Prompting and iteration
  • AI-assisted testing and automation
  • Responsible use of AI in development workflows

AI Integration

• Measure adoption and impact, tracking usage, engagement, outcomes, and "AI spotlights" to support continuous improvement and value realization
• Help productize AI-assisted development, supporting repeatable methods and standards so AI-built or AI-assisted software meets operability and security expectations
• Strengthen customer insight loops by enabling AI-supported consolidation and distillation of customer signals into actionable product and solution priorities
• Identify and scale reusable AI patterns (templates, agents, prompt libraries, process maps) across teams to reduce reinvention and increase learning velocity

Training, Adoption & Culture

• Drive adoption and enablement through training, playbooks, and community/champions engagement to scale practical usage across global offices/employees.
• Act as a teacher and trainer, delivering short sessions, demos, and working examples.
• Proactively engage teams that are under-utilizing AI tools and help them get started.
• Promote safe, effective, and value-driven AI usage across the organization.
• Help shift AI initiatives from "experimentation" into real, usable production solutions.

Continuous Learning & Innovation

• Stay current with AI trends, especially:
  • Microsoft Copilot ecosystem
  • Agentic AI patterns
  • Enterprise AI governance and risk
• Deliver cross-training for from internal Guides and Best-Practices

Additional skills preferred but not required:

• Experience supporting "citizen builders" or internal enablement programs.
• Familiarity with enterprise systems (ERP, CRM, document management, etc.).
• Background in process improvement, automation, or solution architecture.
• Exposure to responsible AI, AI risk, or governance frameworks.

• Understanding of cloud computing (Azure), on-premises, and hybrid systems

• Knowledge of code languages, e.g. C#, Python, Java, PowerShell

ADDITIONAL ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are additional knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

• Knowledge of Software Development and DevOps life cycles
• Demonstrated success in leading digital transformation
• Ability to work with highly technical individuals
• Ability to communicate technical concepts to both technical and non-technical audiences
• Ability to lead and collaborate on multiple and concurrent team projects
• Strong planning, organizing and prioritizing abilities
• Some general knowledge of efficiency disciplines (Lean, Agile, Scrum, etc.)

Qualifications

• Verified Previous Experience in MS Copilot Studio Administration and Management
• Minimum of 5 years working as architect / software development / or business analyst
• Minimum of the past 2 years working with M365 Administration

WORK REQUIREMENTS

Environment: Work is performed primarily in a standard [office/warehouse/lab] environment. Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.

Physical: Essential functions require sufficient physical ability and mobility to work in an [office/warehouse/lab] setting. While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is "At-Will" and based on mutual consent.