Role description

Job Title: AI Copilot Support Engineer

Work Mode: Onsite

Job Description
Enterprise AI tools support Copilot Gemini Enterprise Claude.
SaaS troubleshooting L1 L2 L3 support.
License management access control.
Integration setup using connectors APIs configuration level.
Vendor coordination Microsoft Google Anthropic support.
Basic scripting PowerShell Python good to have.

Key Responsibilities
Provide L1 L2 L3 support and resolve user issues related to AI tools.
Act as primary point of contact for user issues calls and escalations.
Perform advanced troubleshooting across access performance and integrations.
Handle tickets and incidents with complete ownership and RCA.
Coordinate with vendors Microsoft Google Anthropic to resolve issues.
Raise and manage support tickets with vendor support teams.
Configure integrations connectors M365 Google Workspace Slack etc.
Manage licenses access onboarding offboarding of users.
Support POCs and evaluate new AI features use cases.
Maintain documentation FAQs and knowledge base.

Technical Skills Required
Hands-on experience with Microsoft 365 Copilot preferred.
Familiarity with Google Workspace Gemini Enterprise.
Exposure to Claude or similar AI tools.
Strong understanding of SaaS platforms integrations and IAM.
Strong troubleshooting and issue resolution skills.
Basic scripting knowledge PowerShell, Python optional.

Functional Skills Required
Strong communication and customer interaction skills.
Experience handling L1 -L3 support and escalations.
Ability to coordinate with product vendors Claude Copilot and resolve issues.
Good problem-solving and analytical skills.
Ability to work under pressure and manage critical incidents.
Experience in documentation and knowledge management