Senior ServiceNow Platform Technical Consultant (359)

iTech AG

$100K — $130K *
Arlington, VA 22204Remote in Arlington, VA
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in platform implementation or technical consulting
  • Track record of leading complex, enterprise-scale technical projects
  • Deep expertise in configuring and deploying enterprise technology platforms
  • Strong knowledge of integration patterns, APIs, and data exchange methods
  • Experience creating and executing multi-phase testing strategies
  • Ability to mentor junior team members and provide technical guidance
  • Experience with Agile, SAFe, or similar delivery frameworks

Responsibilities

  • Lead platform configuration, customization, and deployment activities
  • Architect and implement complex system integrations with enterprise applications
  • Analyze current technical environments to identify risks and migration needs
  • Define and manage comprehensive technical documentation
  • Oversee data migration strategies and validation processes
  • Design and execute thorough testing strategies across various phases
  • Serve as a technical escalation point for platform issues during implementation
  • Drive compliance with architectural standards and governance frameworks
  • Provide mentorship and leadership to junior consultants and team members
  • Plan technical workstreams and collaborate with engagement leads to track delivery
  • Identify and manage technical risks and cross-functional impacts

Benefits

  • Mentorship opportunities for career development
  • Access to collaborative, Agile working environments
  • Engagement in complex, enterprise-level projects
  • Exposure to the latest technology and platform enhancements
  • Chance to contribute to continuous improvement initiatives
Full Job Description
Description

ROLES AND RESPONSIBILITIES
  • Lead hands-on platform configuration, customization, and deployment activities in alignment with enterprise design specifications and architectural standards
  • Architect and implement complex platform integrations with existing enterprise systems, data sources, and third-party applications
  • Conduct in-depth analysis of current-state technical environments to identify gaps, dependencies, risks, and migration requirements
  • Define and own technical documentation including configuration guides, integration specifications, data flow diagrams, and deployment runbooks
  • Lead data migration activities including strategy development, mapping, transformation, validation, and reconciliation
  • Design and execute comprehensive testing strategies including unit, integration, regression, and performance testing
  • Serve as a technical escalation point for platform issues, defects, and complex technical blockers across implementation phases
  • Drive adherence to platform architecture standards, security requirements, and governance frameworks
  • Provide technical leadership and mentorship to junior consultants and implementation team members
  • Lead technical workstream planning, sprint activities, and delivery tracking in collaboration with the engagement lead
  • Proactively identify and manage technical risks, dependencies, and cross-functional impacts
  • Evaluate and recommend platform enhancements, optimizations, and scalability improvements throughout the engagement
  • Own environment management strategy across development, test, staging, and production instances
  • Partner with architecture, engineering, and security teams to validate designs and ensure enterprise-wide alignment
  • Lead transition planning into deployment, hypercare, and post-go-live support phases
  • Contribute to continuous improvement efforts by identifying and implementing process and technical efficiencies
  • Other duties as assigned

MINIMUM QUALIFICATIONS
  • 5+ years of experience in platform implementation, systems integration, or technical consulting
  • Proven track record of leading technical workstreams in complex, enterprise-scale implementations
  • Deep hands-on experience configuring, customizing, and deploying enterprise technology platforms
  • Strong expertise in integration patterns, APIs, web services, and data exchange methodologies
  • Experience defining and executing testing strategies across multiple testing phases
  • Demonstrated ability to mentor and provide technical direction to junior team members
  • Experience working within Agile, SAFe, or structured delivery frameworks
  • Strong analytical, problem-solving, and technical documentation skills with high attention to detail

EDUCATION AND CERTIFICATIONS

  • Bachelor's degree or equivalent years of experience


PREFERRED QUALIFICATIONS
  • Experience supporting greenfield implementations
  • ServiceNow CSA
  • ServiceNow CIS-ITSM

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