Microsoft

AI Business Process Specialist, Public Sector

Microsoft • $103K — $170K *
Vancouver, BC V5K 5J9In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field with 4+ years of technology-related sales or account management experience.
  • Master's Degree in Business Administration or related field with 6+ years of technology-related sales or account management experience, or 8+ years with a Bachelor's degree.
  • 4+ years of experience in solution or services sales.

Responsibilities

  • Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology.
  • Collaborates with diverse internal teams and partners throughout the sales lifecycle.
  • Builds trusted relationships with customer and partner stakeholders to align on priorities and desired outcomes.
  • Drives customer-centered sales strategies aligned with Microsoft solutions to accelerate digital transformation.
  • Engages partners to enhance co-sell motions and realize customer value.
  • Reviews feedback to improve customer satisfaction, engagement, and business outcomes.
  • Identifies and qualifies opportunities to increase Microsoft solution adoption and revenue.

Benefits

  • Access to comprehensive health, dental, and vision plans.
  • Opportunities for professional development and further education.
  • Flexible work arrangements promoting work-life balance.
  • Generous vacation and paid time off policies.
  • Employee discounts on Microsoft products and services.
Full Job Description
Responsibilities

Customer Engagement
  • Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology (MCEM), applying established sales frameworks, AI-powered insights, and best practices to drive customer outcomes.
  • Collaborates across the Account Team Unit (ATU), Customer Success Unit (CSU), Global Partner Solutions (GPS), Industry Solutions Delivery (ISD), and partner ecosystem to orchestrate opportunities throughout the sales lifecycle.
  • Builds trusted relationships with customer and partner stakeholders, gaining alignment on business priorities, transformation goals, success criteria, and desired outcomes.
  • Drives customer-centered sales strategies that align Microsoft Security and AI solutions to customer priorities, accelerating digital transformation while maintaining trust, compliance, and security standards.
  • Engages partners throughout the sales process to strengthen co-sell motions, increase partner attach, and accelerate customer value realization.
  • Reviews customer and partner feedback, identifies risks, and develops action plans to improve customer satisfaction, engagement, and business outcomes.
Sales Execution & Pipeline Management
  • Identifies, qualifies, and advances opportunities to grow Microsoft solution adoption, consumption, and revenue within an assigned territory or customer portfolio.
  • Leverages AI-driven insights, consumption data, renewal signals, usage trends, and market intelligence to prioritize opportunities and maximize impact.
  • Maintains pipeline accuracy and forecasting discipline using Microsoft sales systems, tools, and processes to ensure predictable business performance.
  • Partners with internal stakeholders to review pipeline health, assess risks, and execute strategies that support achievement of sales and consumption targets.
  • Monitors customer adoption and utilization trends to identify expansion opportunities, drive solution value realization, and improve renewal outcomes.
  • Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle.
Sales Strategy & Market Development
  • Develops and executes sales strategies aligned to customer business objectives, market opportunities, and solution area priorities.
  • Applies market intelligence, whitespace analysis, and predictive insights to identify growth opportunities, competitive differentiators, and emerging customer needs.
  • Partners across Microsoft teams to design and position AI- and cloud-powered solutions that support customer transformation initiatives.
  • Contributes to territory planning and execution by identifying gaps, driving market engagement, and aligning sales motions to strategic priorities.
  • Evaluates industry trends, customer challenges, and competitive dynamics to inform business decisions and strengthen Microsoft's market position.
  • Drives cross-functional collaboration to deliver integrated customer solutions that advance business outcomes and accelerate innovation.
Trusted Advisor & Customer Success
  • Serves as a trusted advisor to customer stakeholders by connecting business priorities with Microsoft AI, Security, and Cloud solutions.
  • Leads customer conversations to identify, prioritize, and accelerate opportunities that deliver measurable business value.
  • Aligns customer transformation strategies with Microsoft capabilities to enable successful adoption, realization, and expansion of solutions.
  • Influences decision makers through business value discussions, strategic insights, and outcome-focused engagement.
  • Builds executive-level relationships that foster long-term customer success, advocacy, and growth.
  • Ensures all customer engagements reinforce Microsoft's commitment to security, responsible AI, compliance, and trusted partnerships.


Qualifications

Required/minimum qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.


Additional or preferred qualifications

  • Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.


  • 4+ years solution or services sales experience.


Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $103,500 - CAD $170,700 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Solution Area Specialists IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 103,500 $ CAD à 170,700 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

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Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

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Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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