ServiceNow

AI Architect

ServiceNow • $221K — $387K *
New York, NY 10025In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of technology implementation or solution delivery experience
  • Advisory or consulting experience with proven ability to translate technical capabilities into business outcomes
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Deep ServiceNow platform expertise or extensive AI/Machine Learning background (5+ years)

Responsibilities

  • Lead hands-on technical implementation of ServiceNow AI capabilities
  • Identify and drive adoption of AI solutions that transform work processes
  • Deliver technical demonstrations and proof-of-concepts
  • Own enterprise architecture decisions for AI implementations
  • Provide technical advice on utilizing ServiceNow's AI technologies
  • Manage technical stakeholder relationships to ensure AI adoption
  • Collaborate with cross-functional teams for successful AI solution deployment

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away plan and family leave programs
Full Job Description
Job Description

Role Description

What you get to do in this role:

The Agentic Initiative, part of the Platform & AI Customer Excellence (AI Center of Excellence) team, will be responsible for developing, maintaining, and delivering a portfolio of internal agentic AI innovation, in partnership with Sales, Product Success, Product Management, and Customer Excellence Group at large. As an AI Architect, you will drive innovation, roadmap, and value realization for agentic AI technology across initiatives through hands-on delivery of ServiceNow's AI capabilities and technical advisory activities. You will also lead AI enablement programs and for the broader Customer Excellence organization.
  • Lead hands-on technical implementation and incubation of ServiceNow AI capabilities, including configuration, customization, and solution builds
  • Identify, refine, and drive adoption of AI solutions that transform the way we work
  • Deliver technical demonstrations, proof-of-concepts, and deep-dive sessions on AI product capabilities
  • Own enterprise architecture decisions for AI implementations, ensuring alignment with platform strategy
  • Provide technical advice and guidance internally and to customers on how to best utilize ServiceNow's AI technologies to achieve business objectives
  • Manage technical stakeholder relationships including platform owners, ServiceNow administrators, and Office of the CSO to ensure successful AI adoption
  • Partner with AI Strategists to deliver integrated service offerings, with architects driving technical implementation while strategists lead business alignment
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's AI solutions
  • Develop and deliver technical enablement content, training sessions, and implementation guidance to scale AI expertise across the Customer Excellence organization and partner ecosystem
  • Develop and deliver AI Impact Accelerators to drive outcomes and value realization for internal teams and customers alike
  • Stay up-to-date with industry trends and emerging technologies in the field of AI, and apply this knowledge to continuously improve and evolve ServiceNow's agentic AI initiative and Impact AI accelerator offerings
  • Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's AI capabilities more accessible to the broader Impact Delivery organization, customers, and partners


Qualifications

To be successful in this role you must have:

Required (all candidates):

  • 10+ years of technology implementation or solution delivery experience
  • Advisory or consulting experience (customer-facing or internal stakeholder-facing) with proven ability to translate technical capabilities into business outcomes
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
  • Strong analytical and problem-solving skills with ability to work independently or as part of a team

Additionally, one of the following:

  • Deep ServiceNow platform expertise (5+ years) with hands-on implementation across multiple product suites; CSA and CIS-ITSM certifications required, CAD expected within first year; OR
  • Extensive AI, Machine Learning, or Data Science background (5+ years) with demonstrated solution implementation experience; candidates will be supported in obtaining ServiceNow platform certifications (CSA, CIS-ITSM, CAD) within first year

Preferred:
  • Hands-on experience implementing ServiceNow AI capabilities including Now Assist, Virtual Agent, AI Agents, or Predictive Intelligence
  • Experience with prompt engineering, LLM integration, or agentic AI development
  • Startup or early-stage environment experience, with comfort operating in ambiguity and driving zero-to-one initiatives from concept to execution
  • Familiarity with Agile methodologies and experience working in an Agile environment
  • Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals
  • Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships


Other:

  • Customer-focused mindset and commitment to delivering high-quality results
  • Ability to work effectively in a fast-paced, dynamic environment
  • Must be able to travel up to 50% annually


Qualifications

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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