TeleTech

Agentic AI Engineer

TeleTech$77K — $176K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of software development experience
  • 2+ years as an ML engineer with production-grade ML solutions
  • 2+ years with LangChain, LangGraph, AutoGen, or similar
  • 2+ years working in cloud environments like AWS or Azure
  • Experience with Multi-Agent Protocols (MCP, A2A) and RAG architectures
  • Experience fine-tuning SLMs using frameworks such as Hugging Face
  • TS/SCI clearance with a polygraph
  • Bachelor's degree

Responsibilities

  • Design and implement intelligent agent architectures with LangChain and LangGraph
  • Develop multi-agent systems using MCP and A2A protocols
  • Build RAG pipelines to integrate unstructured data with Knowledge Graphs
  • Fine-tune SLMs for edge performance optimization
  • Create evaluation frameworks for agent performance and reliability

Benefits

  • Opportunities to work on cutting-edge AI technologies
  • Collaborative team environment focused on innovation
  • Focus on proactive AI applications beyond traditional chatbots
  • Impactful projects that redefine AI capabilities in real-world scenarios
Full Job Description
Agentic AI Engineer

The Opportunity:
We are looking for a highly skilledAgentic AI Engineerto join our team specializing in building autonomous, goal-oriented AI systems. You will play a crucial role in shifting our AI strategy from passive LLM chatbots to proactive, multi-agent orchestrations. In this role, you will utilize deepexperiencein agent orchestration frameworks, RAG,knowledgegraphs, and fine-tuning Small Language Models(SLMs)for edge deployment.

What You'll Work On:

  • Design and implement intelligent agent architectures that can reason, plan, and take actions using LangChain, LangGraph, and AutoGen.

  • Develop and deploy multi-agent systems using Model Context Protocol (MCP) and Agent-to-Agent(A2A)protocols to facilitate communication, tool usage, and collaborative task solving.

  • Build advanced RAG pipelines integrating unstructured data with Knowledge Graphs(KG)to enhance reasoning accuracy and context retention.

  • Fine-tune SLMs for specific domains and optimize them for edge device performance, including ONNX, GGML, or Ollama.

  • Develop evaluation frameworks to test agent reliability, safety, and performance, moving from prototype to production, including ReAct loops and human-in-the-loop.

Join us. The world can27t wait.

You Have:

  • 2+ years ofexperienceinsoftware development

  • 2+ years ofexperienceasan ML engineer building production-grade ML solutions using tools such as Docker or Kubernetes, including, GenAI, LLMs, DL, RL, AI agents, agentic workflows, or complex automation frameworks

  • 2+ years ofexperiencewithLangChain, LangGraph,AutoGen, PydanticAI, CrewAI, orLlamaIndex

  • 2+ years ofexperienceworking in cloud environments, including AWS and Azure and evaluating architectural tradeoffs and designing robust service-basedsoftware applications for scalable use

  • ExperiencewithMCPfor tool integration andA2Afor agent-to-agent collaboration and with RAGarchitecture andKG, including Neo4j or NebulaGraph

  • Experiencefine-tuning LLMs or SLMs using Hugging Face, PEFT, or LoRA, evaluating LLM performance and behavior through evaluations, and building observation layers for stakeholders, including Grafana, Langfuse, LangSmith, or Phoenix

  • Knowledgeof modernsoftware design patterns, including microservice design or edge computing

  • Ability toadapt in a rapidly changing environment and navigate ambiguity

  • TS/SCI clearance with a polygraph

  • Bachelor27s degree

Nice If You Have:

  • Experiencedeploying agentic systems in a production environment

  • Experiencedeploying agents on edge devices such as Android or local models

  • Experienceintegrating coding agents such as Cursor or Windsurf into an efficient development pipeline with measured results

  • Experiencewith programming, including ML frameworks such as TensorFlow, PyTorch, llama.cpp, and vLLM

  • Experienceengineering AI capabilities in onpremise or multiclassification environments

  • Possession of excellent verbal and written communication skills for client engagements, client-facing project work, and business development

  • Master27s degreein a CS or AI field preferred;Doctorate degreein CS or Statistics a plus

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;TS/SCI clearance with polygraph isrequired.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

Similar Jobs

More Jobs at TeleTech

More Information Technology Jobs

Find similar Agentic AI Engineer jobs: