American Express

Agentic AI Engineer - Global Infrastructure

American Express$110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Machine Learning, Data Science, or similar (advanced degree preferred)
  • Proficient in Python and data processing technologies
  • Familiar with NLP techniques and models like BERT and Transformer
  • Working knowledge of machine learning techniques and evaluation methods
  • Understanding of modern AI architectures, particularly LLM integration and orchestration patterns
  • Experience with software development focused on machine learning and generative AI
  • Practical knowledge of cloud-native infrastructure for AI workloads

Responsibilities

  • Develop and optimize AI/ML models for production systems
  • Build and enhance scalable data pipelines for AI processing
  • Design and review AI architectures following enterprise standards
  • Implement monitoring techniques to boost AI system performance
  • Ensure compliance with governance and security in AI solutions
  • Troubleshoot and support AI models and data processing in production
  • Collaborate with product and business teams to align technology with objectives

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% company match on retirement savings
  • Free financial coaching and well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working arrangements (hybrid, onsite, or virtual)
  • 20+ weeks paid parental leave for all parents
  • Access to global wellness centers with medical staff
  • Free counseling support via Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

This AI Engineer II will build and optimize trained AI/ML models, enhance data pipelines for scalability, support model integration with production systems, and ensure adherence to enterprise AI standards while collaborating cross-functionally to refine AI strategies.

Responsibilities

  • Develops and optimizes AI/ML models, ensuring seamless integration with production environments
  • Builds and enhances data pipelines to support scalable and efficient AI processing
  • Participates in designing and reviewing AI architectures, ensuring alignment with enterprise standards
  • Implements model monitoring and evaluation techniques to improve AI system performance over time
  • Ensures AI solutions adhere to governance, security, and compliance requirements
  • Provides support and troubleshooting for AI models and data processing pipelines in production
  • Collaborates effectively with teams in product and the business to align technology initiatives with business objectives
  • Performs standard tasks within established procedures and guidelines; works within established guidelines with some degree of independence for routine tasks
  • Develops and integrates components of production AI systems, including ML models or LLM-based services, with moderate independence
  • Contributes to AI capabilities such as model training pipelines, inference services, and retrieval workflows, improving performance and reliability
  • Applies enterprise standards for observability, safety, and compliance in implemented AI components


Qualifications

Education and Knowledge:
  • Bachelor's degree in Computer Science, Machine Learning, Data Science, and/or comparable experience; advanced degree preferred
  • Knowledge of Python and data processing technologies
  • Knowledge of natural language processing techniques like fuzzy wuzzy and models such as BERT, Transformer models, and their real-world applications
  • Working knowledge of machine learning techniques and model evaluation approaches
  • Understanding of modern AI architectures including LLM integration patterns, retrieval-augmented generation (RAG), and basic orchestration concepts

Work Experience:
  • Experience in software development with a focus on machine learning, generative AI, Big Data, and prompt engineering
  • Experience in working with large language models (LLMs), especially GPT-3.5/4 or similar AI models
  • Experience in languages such as Python or R
  • Experience in deploying AI models and pipelines using machine leanring operations tools
  • Experience in machine learning algorithms and experience applying them to real-world problems
  • Experience in continuous integration/continuous deployment pipelines and containerized deployments
  • Experience in building and maintaining data pipelines and extract, transform, and load processes
  • Experience developing and deploying machine learning or LLM-enabled applications in production or near-production environments
  • Practical experience with distributed systems concepts, APIs, and cloud-native infrastructure supporting AI workloads
  • Moderate expertise in a specific technical domain


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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