Qualifications

• 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
• Experience managing enterprise accounts with complex deployments ($100K+ ACV).
• Strong stakeholder management skills engaging VP and C-level executives.
• Technically fluent in discussing APIs, integrations, and deployment workflows.
• Experienced in renewal and expansion strategies with a commercial narrative.
• Highly organized with solid CRM hygiene and documentation habits.
• Comfortable operating in ambiguity within a high-growth environment.

Responsibilities

• Own a portfolio of enterprise accounts and build trusted stakeholder relationships.
• Understand customer deployment architecture, use cases, and success criteria.
• Audit health metrics, renewal timelines, and engagement patterns.
• Align with various teams on workstreams and deployment priorities.
• Establish a structured sync cadence based on account tiering.
• Implement proactive health monitoring using usage data and engagement signals.
• Drive renewal conversations and partner on commercial strategies.

Benefits

• Competitive salary and excellent equity ownership.
• Comprehensive health coverage including medical, dental, and vision plans.
• Team bonding with quarterly offsites.
• Flexible time off - take what you need.
• Additional perks including catered meals and transportation, gym & coaching stipends.