What you will doThe Agent Productivity Program Manager is responsible for developing and executing programs and initiatives that drive increased sales and operational productivity across Johnson Controls Equipment Agent partners within the Equipment North America (EqNA) organization. This role partners closely with Agent stakeholders and internal teams to standardize processes, enhance capabilities, and improve overall field performance.
How You Will Do ItServe as the primary liaison to key JCI Equipment Agent stakeholders, identifying opportunities to enhance field productivity across the Agent channel.
Develop and maintain role clarity documentation, playbooks, and standardized operating procedures to ensure consistency across all geographies.
Design and implement a structured onboarding and offboarding framework for Equipment Agent partners.
Partner with local and area teams to validate Agent user access, ensuring appropriate system access and data security.
Maintain an accurate and up-to-date database of active Agent users, including tools and resources available to each.
Collaborate with the programs team to manage and continuously improve the Agent portal, ensuring relevant and accessible content.
Organize and deliver training programs (virtual and in-person) in partnership with Local EqNA Leadership and Global Products teams.
Work with Learning & Development and program teams to create tailored training solutions for Equipment Agents.
Engage with EqNA Agent leadership to understand business needs, prioritize challenges, and implement scalable solutions.
Assess operational capabilities across Agent organizations and local markets, identifying opportunities for improvement.
Develop, track, and report on key performance indicators (KPIs) to measure and enhance Agent productivity.
Present programs, initiatives, and performance insights to Agent leadership and field teams.
What We Look For- Minimum of 5+ years of experience in the HVAC industry.
- Demonstrated leadership experience, particularly in training, development, or program management.
- Strong communication and collaboration skills with the ability to influence cross-functional stakeholders.
- Analytical mindset with experience developing and tracking performance metrics.
- Proven ability to manage multiple initiatives and work effectively in a cross-functional environment.
HIRING SALARY RANGE: $85,000-$117,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https:
https://jobs.johnsoncontrols.com/about-us
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