ServiceNow

Advisory Solution Consultant - Partners

ServiceNow$120K — $145K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Ability to integrate AI into work processes and decision-making
  • Proficient with the ServiceNow platform or cloud software solutions
  • Collaborative experience with product management, marketing, and partners
  • Skills in territory management and pipeline building
  • Willingness to travel as necessary

Responsibilities

  • Lead joint business planning to align partner investments and market priorities
  • Advise partners on growth strategies and readiness for AI-enabled offerings
  • Influence partner-sourced pipeline through offer-led strategies
  • Drive solution strategy aligning partner offerings to customer outcomes
  • Translate AI capabilities into scalable partner solutions
  • Conduct technical discovery sessions and solution demonstrations
  • Provide technical support for critical partner-led opportunities
  • Champion AI-first solution design and intelligent workflows
  • Coordinate partner engagement with Solution Engineers for development
  • Ensure partner offerings advance to scalable commercialization

Benefits

  • Flexible work environment with options for remote or in-office work
  • Opportunities for professional development and territory management skills growth
  • Access to cutting-edge AI technology and solutions
  • Collaborative work with global teams and diverse partners
  • Support for executive-level conversations and value storytelling
Full Job Description
Job Description

Mission

Serve as the primary strategic interface for an assigned Regional Managed partner, driving partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption aligned to the Major Area.

Scope

One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required.

Engagement posture

Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter - but can engage on In-Quarter opportunities in specific cases

Key responsibilities
  • Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region.
  • Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
  • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
  • Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
  • Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
  • Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
  • Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
  • Provide technical escalation support for critical partner-led opportunities.
  • Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
  • Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
  • Ensure partner offerings progress from concept through validation to scalable commercialization.
  • Design and execute partner-led proofs of concept and co-demonstrations.
  • Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
  • Support executive-level conversations with clear value narratives and outcome-based storytelling.
  • Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Success metrics / KPIs
  • Partner Practice Maturity - Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth.
  • Pipeline Influence - growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement.
  • Partner Self-Sufficiency - partner capability to independently position, demonstrate, and deploy Practice solutions.
  • Competitive Win Rate - win rate improvement in partner-led Practice opportunities (CRM, G&S).
  • Thought Leadership - conference presentations, published content, external visibility (AI Practice).
  • Executive Satisfaction - partner satisfaction on Practice advisory engagement quality and strategic value.

Key interfaces
  • Partner-PTAs (Global & Regional) - working alongside on assigned partners
  • Partner Solution Engineer / Partner Design Studio - for reference architectures & design standards
  • Product & Engineering teams - for formal feedback loops on partner ecosystem needs
  • SC Field / SC Specialist Field - for gap-driven Commercial partner development requests
  • Partner Managers (Global / Regional / Development)


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary


FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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