Advisor, Client Engagement

Starcom Mediavest Group Germany Gmbh

$88K — $132K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years of industry-specific experience
  • Program and project management experience
  • Martech platform experience such as Email, CRM/Database or Loyalty platforms
  • 3+ years of demonstrated ability in a client-facing role
  • 2+ years of managerial experience
  • Financial competence
  • Strong Microsoft Office skills (Word, Excel, PowerPoint) and experience with ServiceNow, Jira, SharePoint

Responsibilities

  • Develop strong connections with clients and ensure their satisfaction with Epsilon offerings
  • Coordinate with delivery teams to align products/services and enhance client profitability
  • Drive internal collaboration with product, support, and delivery teams during the client lifecycle
  • Lead a diverse team by providing timely performance feedback
  • Identify and escalate issues and risks for timely resolution
  • Manage billing processes accurately and efficiently in conjunction with internal and client Accounting teams

Benefits

  • Medical coverage
  • Dental and vision insurance
  • Disability coverage
  • 401(k) plan
  • Paid time off
Full Job Description
Job Description

How You'll Make an Impact

As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel or dining sector. You will work across various functional teams-Product, Strategy, Analytics, Data Partnerships, and Delivery-to support Epsilon's PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients!

You'll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners. Operating within a large, multicultural, and geographically diverse organization, you'll work alongside internal teams to uphold service quality throughout and after engagements.

As you develop expertise in Epsilon PeopleCloud solutions and services, you'll supply knowledge sharing and the dissemination of lessons learned within the organization.

Responsibilities

What You'll Achieve
  • Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
  • Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.
  • Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
  • Support leading a complementary team with varied expertise; and offer timely performance feedback
  • Raise issues and risks for resolution within the cross functional team
  • Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required


Qualifications

Who You Are

What you'll bring with you:
  • Bachelor's degree or equivalent experience
  • 5+ years of industry specific experience
  • Program and project management experience
  • Martech platform experience such as Email, CRM/Database or Loyalty platforms.
  • 3+ years of demonstrated ability in a client facing role
  • 2+ years of managerial experience
  • Financial competence
  • Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint

Why you might stand out from other talent:
  • You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations.
  • You work collaboratively to build positive relationships
  • You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
  • You take on complex problems and issues with a focus on outcomes and effective resolutions.
  • You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.
  • You have experience working with contracts, supporting invoices and understanding P&L reporting


Additional Information

Base Salary: $88,000.00 - $132,000.00 annually.

Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 07/13/2026.

#LI-KN1

Compensation Range: USD $88,000.00 - USD $132,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/13/2026.

Similar Jobs

More Jobs at Starcom Mediavest Group Germany Gmbh

More Business Services Jobs

Find similar Advisor, Client Engagement jobs: