Location: Chicago, Illinois
Hospital: Rush University Medical Center
Department: RMG APP Operations
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Advanced Practice Provider (APP) ManagerPrimary Care Service LineRush University Medical CenterChicago, ILThe Manager, Advanced Practice Providers (APP) - Primary Care Service Line is a licensed Physician Assistant (PA) or Advanced Practice Registered Nurse (APRN) responsible for the leadership, operational oversight, and management of APPs across the Primary Care service line. The Primary Care Service Line includes APPs practicing across multiple geographic regions, specialties and care settings. APPs currently support family medicine, internal medicine and other primary care practices throughout the system, with leadership responsibilities distributed among regional- and discipline-specific Lead APPs. This role would provide leadership and oversight for APP practice across the Primary Care Service Line while maintaining a clinical presence to remain connected to frontline operations and patient care.
ResponsibilitiesThe APP Manager partners closely with physician, nursing, and operational leadership to advance strategic priorities, optimize APP practice models, and ensure the delivery of high-quality, patient-centered primary care. Responsibilities include:
- APP workforce planning, recruitment, onboarding, and retention
- Performance management and professional development
- Oversight of staffing, scheduling, and clinical deployment
- Advancement of quality, operational, and patient care initiatives
- Development and optimization of APP practice models across primary care services
This role also maintains a clinical practice component to support ongoing competency and engagement in patient care. The position includes a minimum of 0.4 FTE protected administrative time, dependent upon the number of direct reports and additional leadership responsibilities.
The individual who holds this position will exemplify the Rush mission, vision, and values and act in accordance with Rush policies, procedures, guidelines, and service standards.
Job Responsibilities- Provides direct oversight, coordination, and management of APPs across the primary care service line.
- Partners with primary care physician, nursing, and operational leadership to establish and execute strategic clinical and operational priorities.
- Collaborates with primary care leadership teams to ensure seamless integration of APP practice across all primary care settings.
- Supports expansion and optimization of APP practice models to improve patient access, throughput, continuity of care, and operational efficiency within the service line.
Administrative & Operational Oversight- Serves as direct manager for APPs and Lead APPs within the primary care service line.
- Oversees APP recruitment, onboarding, credentialing, privileging, orientation, and retention initiatives.
- Manages APP performance evaluations (annual and ongoing OPPE/FPPE), competencies, and professional development planning.
- Develops, maintains, and enforces APP policies, procedures, workflows, and best practices specific to primary care delivery.
- Resolves escalated staffing, performance, and employee relations concerns.
- Participates in budget development, resource allocation, productivity management, and fiscal oversight for APP operations within the service line.
- Attends and contributes to primary care leadership, faculty, and operational meetings. Ensures regular communication forums for APPs across the service line.
- Develops and monitors service line goals, productivity standards, patient access metrics, and quality outcomes.
Clinical Practice- Maintains active clinical practice within the primary care service line to support clinical competency and model evidence-based primary care.
- Completes and documents accurate histories and physical examinations
- Conducts comprehensive and episodic assessments and develops patient care plans.
- Orders, interprets, and manages diagnostic testing, therapies, and treatment plans within scope of practice.
- Prescribes medications, including controlled substances, as delegated and appropriate within scope of practice.
- Provides accurate and timely documentation within the electronic medical record.
- Collaborates with multidisciplinary teams to coordinate care transitions and specialty referrals.
Leadership & Strategy- Serves as a liaison between APPs, physicians, nursing, care management, and administrative leadership within the service line.
- Develops and sustains an environment that promotes excellence in APP practice, care delivery, and interdisciplinary collaboration.
- Facilitates APP engagement, mentorship, satisfaction, and retention initiatives.
- Participates in strategic planning efforts to align APP workforce contributions with service line and organizational goals.
- Evaluates and evolves APP staffing and care delivery models to optimize patient outcomes, provider efficiency, and operational performance.
- Supports leadership development and succession planning among APP team members.
- Continuously evaluates the effectiveness of APP workforce models and implements operational improvements as needed.
Education- Develops, oversees, and promotes continued learning and professional growth among APP staff within the line.
- Coordinates APP student rotations, APP fellowship/residency opportunities, and academic partnerships.
- Encourages continuing education, specialty certification maintenance, and lifelong learning among APPs.
- Promotes participation in research, quality improvement, and evidence-based practice initiatives.
- Pursues ongoing professional development to remain current on trends, innovations, and best practices in primary care medicine and APP leadership.
Qualifications- Minimum of five years of Advanced Practice Provider experience primary care related specialty is required.
- Leadership/management experience is preferred. Preference to candidates with experience leading in an academic medical center.
- This role reports directly to the Director of Advanced Practice Providers and has an indirect reporting relationship to the Primary Care Service Line leadership team.
- Demonstrated expertise in primary care, APP practice management, and interdisciplinary collaboration strongly preferred.
Position Requirements: Nurse Practitioner:
- Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
- Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
- Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
- BLS certification
Physician Assistant:
- Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
- Successful completion of an accredited Physician Assistant/Associate Program
- Current certification from National Commission on Certification of Physician Assistants
The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.
Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush's vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.
