Anticipated End Date:
2026-07-14
Position Title:
Account Service Manager Sr (US)
Job Description:
Account Service Manager Senior
Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill develop. Alternate locations may be considered if candidates reside within a commuting distance from an office This position will be based in one of the following pulse points; LA-Harvey, GA- Atlanta, & TX-Grand Prairie.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule: This position will work 5 days per week on 8-hour shifts. Candidate should have availability from Monday through Friday within the operational hours of 8:00 am - 5:00 pm (ET). Additional hours, including weekends or holidays, may be required based on operational needs.
The Account Service Manager Senior is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.
How you will make an impact.
Primary duties may include, but are not limited to:
- Provides strategic planning and account management for large accounts.
- Directs and manages the administration of contractual requirements and obligations.
- Manages the new and renewal implementation process for accounts.
- Interfaces with operations to ensure smooth delivery of services.
- Maintains ongoing account relationships at multiple levels throughout the customer's organization.
- Makes recommendations for improvements to meet customers expectations.
- Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
- Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
- Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
- Coordinates open enrollment meetings, renewal process and training sessions.
- Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
- Provides guidance or expertise to less experienced account service managers. Makes routine account visits.
Minimum Requirements:
- Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
- Sales license may be required.
- Travels to worksite and other locations as necessary.
Preferred Skills, Capabilities, and Experiences:
- Experience analyzing operational health care related data is strongly preferred.
- Experience leading Quarterly Business Reviews, projects, process improvement initiatives are strongly preferred.
Job Level:
Non-Management Exempt
Workshift:
Job Family:
SLS > Sales Support
