Salesforce

Account Partner Director - Retail Professional Services

Salesforce$182K — $244K *
US-Anywhere
+ 7 other locationsRemote
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in professional services, consulting, or services sales, primarily in retail
  • Proven experience growing enterprise client relationships and meeting revenue goals
  • Strong knowledge of Salesforce applications relevant to retail operations
  • Ability to create and deliver complex service proposals to executives
  • Excellent interpersonal, negotiation, and presentation skills
  • Experience in a collaborative, matrixed structure involving sales and product teams

Responsibilities

  • Act as the main executive contact for Professional Services across retail accounts
  • Identify, qualify, and secure opportunities for Professional Services
  • Work with various teams to craft strategies that align with client goals
  • Create tailored Statements of Work (SOWs) and service roadmaps for retail needs
  • Collaborate with leadership to ensure projects are completed successfully and on time
  • Identify growth prospects within existing accounts to expand service revenue
  • Advocate for customer needs within the organization to drive successful outcomes
  • Maintain industry knowledge to provide strategic input relevant to retail trends

Benefits

  • Access to extensive resources supporting work-life balance
  • Opportunities for professional growth and mentorship
  • Engagement with cutting-edge AI technologies
  • Culture promoting teamwork for delivering client success
  • Supportive environment for redefining professional possibilities
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Applications will be accepted until 09/14/2026.

The Account Partner Director, Retail Professional Services is a senior client-facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of retail industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments.

Key Responsibilities:
  • Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders
  • Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
  • Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
  • Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs
  • Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
  • Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
  • Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
  • Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
  • Accurately forecast services pipeline and revenue within assigned territory


Required Qualifications:

  • 10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry
  • Proven track record of managing and growing enterprise client relationships and exceeding revenue targets
  • Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI)
  • Demonstrated ability to develop and present complex services proposals to executive audiences
  • Excellent communication, negotiation, and presentation skills
  • Experience working in a matrixed environment, collaborating across sales, delivery, and product teams


Preferred Qualifications:

  • Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry-specific)
  • Experience with agile delivery methodologies
  • Bachelor's degree in Business, Technology, or a related field


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