Crane Worldwide Logistics

Account Operations Director

Crane Worldwide Logistics • $95K — $140K *
Cerritos, CA 90703In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration or related field.
  • 7 - 10 years of experience in logistics/freight forwarding industry.
  • 5 or more years of supervisory or management experience.
  • 6 - 8 years of industry experience required.
  • Intermediate proficiency in Microsoft Office and relevant software applications.

Responsibilities

  • Lead and manage site operations to meet or exceed client standards.
  • Maximize profitability through superior client service and effective communication.
  • Plan and monitor staffing schedules to meet operational demands.
  • Manage financial aspects of the department including budget preparation and expense monitoring.
  • Train, develop, and motivate employees for performance and growth.
  • Oversee accounts receivable including client invoicing and collections.
  • Analyze market trends for scalable operational practices.

Benefits

  • Opportunities for professional development and training.
  • Supportive work environment fostering team collaboration.
  • Potential for career advancement within the company.
Full Job Description
ESSENTIAL JOB FUNCTIONS

  • Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.
  • Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
  • Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
  • Manage revenue and expenses to budget constraints.
  • Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting, and monitoring expenses).
  • Oversee accounts receivable, including client invoicing and collections, as needed
  • Process incoming vendor invoices (cost of transportation and overhead expenses), as needed
  • Analyze market trends to further develop scalable and strategic operations practices
  • Execution of the applicable KPI's per company standard
  • Other duties as assigned.


PHYSICAL REQUIREMENTS

  • Job may require extended sitting or standing, use of standard office equipment.
  • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
  • Sitting for extended periods of time
  • Vision abilities required by this job include close vision and the ability to adjust focus
  • Walking within the warehouse and inspecting freight


OTHER SKILLS AND ABILITIES

  • Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
  • Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
  • The ability to work in a fast-paced environment.


EDUCATION AND EXPERIENCE

  • Bachelor's Degree in Business Administration or related field
  • 7 - 10 years of experience in the logistics/freight forwarding industry
  • 5 or more years of supervisory or management experience
  • 6 - 8 years industry experience required


California required disclosure: Salary range for this position is between USD 95,000 - 140,000 annually.

CERTIFICATIONS AND LICENSES

  • Professional certification is not required in this position


About Crane Worldwide Logistics

Crane Worldwide Logistics is a global logistics company that provides customized supply chain solutions to various industries. The company offers air freight, ocean freight, customs brokerage, warehousing and distribution, and other logistics services. Crane Worldwide Logistics operates in more than 120 locations across 30 countries. The company was founded in 2008 and is headquartered in Houston, Texas.
Learn more about Crane Worldwide Logistics
Size
2,500 employees
Industry
Transportation
Founded
2008
* Ladders Estimates

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