We're looking for a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role is part relationship manager, part concierge - you'll field incoming calls and emails, resolve issues quickly, and make every business customer feel like they have a dedicated, white-glove point of contact. The ideal candidate is a proactive communicator who thrives on making customers feel taken care of and can juggle a high volume of touchpoints without losing a personal touch.
What You'll Do- Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
- Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service.
- Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution.
- Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell.
- Maintain accurate account records and interaction history in the CRM.
- Coordinate cross-functionally with Sales, Support, and Billing to ensure a seamless customer experience.
- Manage renewals and help minimize churn through consistent, high-touch relationship management.
- Identify recurring pain points and provide feedback to leadership on ways to improve the customer experience.
What We're Looking For:- 2-4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role.
- Excellent written and verbal communication skills - comfortable on the phone and in email with business clients.
- A service-first mindset with strong problem-solving instincts and follow-through.
- Highly organized and able to manage multiple accounts and priorities simultaneously.
- Comfortable working with CRM and support ticketing tools.
- Experience in telecom, wireless, or a related industry is a plus, but not required.
- Calm, patient, and solutions-oriented under pressure.
Perks and benefits:- Annual Offsite to hack & meet the team. 2024 Japan. 2025 Hawaii.
- Competitive Salary
- Gym reimbursement
- Commute reimbursement
- Flexible working hours
- Professional development stipend
- Flexible time off
- Cell phone service (up to $100/mo)
$80,000 - $90,000 a year
Think you're a fit? Apply to learn more!
