Universal Forest Products Inc

Account Manager

Universal Forest Products Inc • $75K — $100K *
Granger, IN 46530In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Minimum 3 years of customer service experience
  • Sales experience with knowledge of products and market
  • Ability to explain technical product specifications
  • Bachelor's degree in business or similar field preferred
  • Understanding of basic accounting concepts
  • Proficient in English communication skills

Responsibilities

  • Build and maintain client relationships and identify new business opportunities
  • Collaborate with clients to recommend suitable products
  • Act as key customer contact and manage expectations
  • Deliver exceptional customer service and resolve issues
  • Stay informed on market trends and product offerings
  • Manage customer leads within the CRM system
  • Coordinate with internal teams for order delivery and product concerns

Benefits

  • Medical insurance
  • Health savings account with company contribution
  • Dental insurance
  • Vision insurance
  • Life insurance options
  • Disability insurance
  • 401(k) plan with company match
  • Paid vacation and holidays
  • Stock purchase program
  • Educational reimbursement
  • Wellness programs
Full Job Description
Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You'll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Location: This position can be located in IL, WI, MN, or Northern Indiana

Principle Duties and Responsibilities

Active selling
  • Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
  • Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.
  • Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication
  • Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
  • Understands the market and keeps customers informed
  • Owns the customer relationship
  • Solicits sales opportunities with new and existing customers
  • Introduces new programs to customers
  • Closes on sale opportunities
  • Manages leads and customers in the Company's CRM management system
  • Manages aged inventory and accounts receivable
  • Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.
  • Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.


Strategic
  • Develops programs based off customer needs
    • Creates ongoing and growing business
  • Develops a plan for the business
    • Focuses on targets and updates through CRM management
  • Focuses on meeting business plans
  • Conducts Customer Business Reviews
  • Introduces New product expansion/market
  • Prepares various reports and correspondence as required
  • Performs other duties as required


Training

We will provide the necessary training for you to:
  • Generate sales based on company standards and expectations.
  • Negotiate with customers to grow sales.
  • Understand the importance of gross margin and the company's collection process.


Behavior

We expect you will be:
  • Demonstrates a strong entrepreneurial spirit
  • Responsible and trustworthy to work under little supervision
  • Highly motivated and enthusiastic
  • Good interpersonal skills and a good communicator
  • Team player and goal oriented
  • Reliable and maintain good attendance
  • Professional and respectful
  • Able to pass a drug test


Qualifications

Work Experience, Certifications and Education
  • Minimum 3 years of work experience in customer service.
  • Working experience in sales, preferably with product, industry, and market knowledge.
  • Ability to understand technical specifications of products and communicate their benefits effectively to customers.
  • Bachelor's degree in business administration, marketing or related discipline or equivalent experience is preferred
  • Understanding of basic accounting and business concepts.
  • Proficiency in the use of the English language in reading, writing and speaking.


Competencies
  • Achievement, motivation and perseverance
  • Composure and resiliency
  • Influence and persuasion
  • Initiating action
  • Negotiating
  • Relationship building


Salary Pay Range: $75,000-100,000 annually, dependent on experience*

*pay range may be adjusted depending on cost of living

Bonus/Incentive Pay:

The percentage of incentive compensation that may be earned varies based on the customer account classification and is calculated based on collected gross profit.

Benefits currently offered to our employees:
  • Medical insurance
  • Health savings account with company contribution
  • Dental insurance
  • Vision insurance
  • Basic and voluntary life insurance
  • Disability insurance
  • 401(k) plan with company match
  • Paid vacation and holidays
  • Stock purchase program with employee discount
  • Educational reimbursement
  • Wellness programs and challenges
  • Other supplemental benefits


About Universal Forest Products Inc

Since 1955, there’s one thing that Universal Forest Products has consistently done: grow. We’ve grown our brand portfolio. We’ve grown our product lines. But, most importantly, we’ve grown our reputation—based on our commitment to grow brands by delivering the absolute best products and service possible. Not only because it’s what you expect, but also because it’s what we demand. Headquartered in Grand Rapids, Mich., with facilities throughout North America, Universal Forest Products is strategically positioned to deliver a wide variety of products to nationwide retailers that cater to both consumers and contractors. Universal Forest Products is a holding company that provides capital, management and administrative resources to subsidiaries that design, manufacture and market wood and wood-alternative products for the retail, construction and industrial markets. To explore all our products, like our outdoor living products or our framing services for the site-built market or our forming products for concrete construction.

Universal Forest Products Inc Careers

Join the dynamic team at Universal Forest Products Inc, a leader in the wood product manufacturing industry, and propel your career to new heights. As part of our commitment to innovation and leadership, we are continuously seeking skilled professionals eager to drive growth and embrace challenges in a diverse and inclusive workplace.

Why Work with Us?

At Universal Forest Products Inc, you are not just taking a job; you are embarking on a fulfilling career. We offer a range of job opportunities that allow you to utilize your skills, from entry-level positions to leadership roles. Our team is our greatest asset, and we invest in their growth through comprehensive training programs and professional development opportunities.

Explore Our Job Opportunities

Whether you're a seasoned professional or a recent graduate, Universal Forest Products Inc offers a variety of career paths in areas such as operations, sales, marketing, and technology. Our internship programs provide a robust foundation for students and recent graduates, offering hands-on experience and networking opportunities that often lead to full-time employment.

Our Culture and Benefits

At Universal Forest Products Inc, we pride ourselves on a culture that fosters innovation, leadership, and teamwork. We understand that job satisfaction extends beyond the workplace, which is why we offer competitive benefits that enhance the lives of our employees and their families. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Join Our Team

Ready to advance your career with Universal Forest Products Inc? Explore our current openings and find the position that matches your skills and interests. Our hiring process is designed to be transparent and engaging, ensuring that all candidates can showcase their strengths from the resume submission to the interview stage.

Commitment to Diversity and Inclusion

Diversity is integral to our company ethos. Universal Forest Products Inc is committed to creating an environment where diverse perspectives are valued and where everyone has the opportunity to succeed. We believe that diversity drives innovation and makes our team stronger.

Develop Your Career

Universal Forest Products Inc is dedicated to the continuous professional development of our employees. With access to cutting-edge training and leadership programs, you can expand your knowledge, enhance your skills, and take on new challenges within the company.

Stay Connected

Don’t miss out on the exciting career opportunities at Universal Forest Products Inc. Stay updated with the latest company news, job openings, and industry insights by joining our career network. Tailor your job alerts to match your career preferences and be the first to know about new positions that fit your profile.

Apply Now

Are you ready to make a significant impact in your career and help shape the future of the wood products industry? Apply today and join a team that values hard work, creativity, and a commitment to excellence. At Universal Forest Products Inc, your future is in your hands.

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Embark on your journey with Universal Forest Products Inc and transform your professional life in a company that values growth, leadership, and diversity.
Learn more about Universal Forest Products Inc
Size
15,000 employees
Market Cap
$4.9 billion
Industry
Manufacturing & Automotive
Net Income
$246.7 million
Founded
1955
5 Year Trend
+21.7%
Revenue
$5.1 billion
NASDAQ
UFPI
* Ladders Estimates

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