Not Your Typical Account Manager-You're the Face of ServiceYou're not just someone who checks the boxes - you're the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we're looking for a
Facility Solutions Manager (our internal title for this Account Manager role) who's ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.
This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won't be stuck behind a desk - you'll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.
What You'll Be Doing:- Serve as the primary point of contact for an assigned group of commercial facility clients.
- Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
- Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
- Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
- Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
- Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
- Use our CRM system to document inspections, manage client data, and route field activities efficiently.
What We're Looking For:- 3-5 years of experience in facilities, route-based account management, or B2B service leadership.
- Confidence in communicating with both clients and contractors - you know how to keep people informed and aligned.
- Natural problem-solving instincts and the ability to juggle multiple moving parts.
- High level of accountability and organization - you own your outcomes.
- High school diploma required; Bachelor's degree preferred.
- Valid driver's license, clean driving record, and road warrior mentality.
What You'll Gain:- Competitive compensation with strong uncapped commission.
- Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
- Free dry cleaning included - a small perk that makes a big difference.
- Daily visibility and collaboration with senior leadership - your voice matters.
- Real room to advance
COMPENSATIONBase Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile)
Total Year 1: $80,000-$90,000
Total After Year 1: $100,000+
If you're driven by relationships, service, and results - and you want to grow with a company that leads with trust - we want to hear from you! 
