ResponsibilitiesSummary: The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.
Essential Duties & Responsibilities:Responsibilities include, but are not limited to:
- Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
- Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
- Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
- Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
- Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
- Utilize customer engineering change control systems to access & manage engineering change orders.
- Coordinate order processing & monitor delivery status to ensure timely fulfillment.
- Support recovery of past due balances through proactive communication & collaboration with finance teams.
- Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
- Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
- Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
- Provide support for service channels as needed.
Work Environment:- This role may require occasional travel to customer sites & industry events
General: - Supports advanced engineering initiatives & collaborates with R&D teams.
- Ensures adherence to company policies, industry standards & regulatory requirements.
- Monitors & reports on key performance indicators (KPIs).
QualificationsQualifications:To perform this role successfully, the candidate should demonstrate:
- Strong interpersonal & communication skills.
- Ability to manage multiple priorities & work independently.
- High level of discretion & professionalism.
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Familiarity with automotive industry standards & practices is a plus
Education & Experience:- Bachelor's degree in Business, Marketing, or a related field preferred
- Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford
