The Role

We're hiring an Account Manager to own the retention and growth of a book of SafeGraph customers. You'll be the primary relationship for your accounts - driving adoption, running renewals, spotting and closing expansion, and solving technical problems alongside our product and engineering teams. This is a revenue-owning, customer-obsessed role for someone who thrives with autonomy and pushes the pace.
What You'll Do
• Own the relationship. Own day-to-day account management for a portfolio of B2B data customers - build trusted relationships, drive product adoption and become the person your customers call first.
• Drive renewals. Lead renewals end-to-end: forecast accurately, negotiate, and protect and grow net revenue retention.
• Grow accounts. Identify and close upsell and expansion opportunities by understanding each customer's use case and where SafeGraph data creates more value.
• Solve problems. Handle technical support and troubleshooting - dig into data questions, delivery issues, and integration problems, and get customers to an answer fast.
• Work cross-functionally. Partner with Sales on handoffs and account strategy, and with Product to turn customer feedback into roadmap signal.
• Leverage AI. Use AI tools every day to prep for calls, draft comms, and get leverage on repetitive work - so you spend your time where judgment matters.

Requirements
What We're Looking For
• 3-5 years in account management, customer success, or a customer-facing revenue role, ideally at a B2B SaaS or data company.
• A track record of retaining and growing accounts, with ownership of renewals and/or expansion targets.
• Comfort with technical products and data. You don't need to code, but you should be able to hold a credible conversation about technical topics like, data schemas, and delivery - and do first-line troubleshooting a customer's data question to get them to an answer fast, using AI tools and basic querying.
• Hands-on fluency with modern AI tools (Claude, ChatGPT, Gemini) and an instinct to reach for them to work more efficiently.
• Experience with Salesforce or a comparable CRM.
• Excellent written and verbal communication both internally and externally.
• Based in the United States and able to work autonomously in a fully remote environment.
Bonus Points
• Experience with B2B data, geospatial, or developer-facing data products.
• Comfort with SQL to query data directly
• Familiarity with modern data delivery through cloud platforms like Snowflake, Databricks, or AWS.
How We Work

Our values shape who thrives here:
• Do fewer things, be great at them. We do fewer things but are great at them - focus over busywork.
• Judgment is the x-factor. Judgment is the x-factor - we hire people we can trust to make the call.
• We are enablers. We empower innovators- we make our customers successful, then get out of their way.
• Move fast, don't be a bottleneck. Respect your own time and everyone else's - get leverage, and don't block your teammates.
• Grow. Focus on growth - for our customers, the company, and yourself.
Why SafeGraph
• 100% remote, work-from-anywhere in the US.
• Medical, dental, and vision plans; 401(k); flexible vacation.
• A genuinely AI-augmented team where using the best tools is the norm, not the exception.
• Small team, real impact - your work is visible and it matters.