Account ManagerPosition OverviewAs an Account Manager, you'll serve as the primary client contact, ensuring exceptional service delivery, contract renewals, and account growth for HVAC, plumbing, and controls solutions. Build long-term partnerships by addressing needs, coordinating with internal teams, and identifying upsell opportunities to enhance facility efficiency and sustainability.
Duties and Responsibilities- Manage assigned accounts, including contract renewals, service delivery oversight, and issue resolution.
- Conduct regular client meetings to review performance, gather feedback, and propose enhancements.
- Negotiate and prepare Preventative Maintenance Agreements (PSAs)
- Coordinate with service, operations, and technical teams to fulfill client commitments.
- Identify and pursue upsell/cross-sell opportunities for additional services or retrofits.
- Prepare account reports, forecasts, and renewal strategies.
- Ensure high client satisfaction through proactive communication and problem-solving.
- Contribute to sales support on expansions or new opportunities.
Requirements/Qualifications- Experience: 4+ years in account management or client services for mechanical/HVAC services; strong retention/growth record.
- Education: Bachelor's degree in Business or related field preferred.
- Physical Demands: Office with client site visits; standard requirements.
- Work Environment/Safety: Office/client sites; follow safety guidelines on visits.
Required Skills- Account management, CRM tools, client communication.
- Upsell strategies, contract administration, problem resolution.
- Industry knowledge, reporting, relationship building.
Pay Range: $80,000 - $110,000 per year
