Account Manager

Job Summary of the position:

The Account Manager is responsible for managing customer accounts supporting U.S. Government, Department of Defense (DoD), and aerospace and defense programs throughout the proposal, contract, and order lifecycle. This role serves as the primary interface between customers and internal stakeholders, ensuring compliance with contractual requirements, timely execution of proposals and contracts, exceptional customer support, and contribution to bookings, revenue, and program success.

Job Specification:

Essential job functions and responsibilities

• Prepare, coordinate, and submit customer proposals in response to DoD and commercial RFIs, RFQs, and RFPs, ensuring compliance with customer requirements, FAR/DFARS, company procedures, and internal approval processes.
• Coordinate and facilitate the completion of contractual and proposal documentation, including Non-Disclosure Agreements (NDAs), Representations and Certifications, Terms and Conditions (T&Cs), and other customer-required documents to support timely proposal submissions and contract execution.
• Evaluate customer purchase orders, contracts, and modifications to ensure alignment between customer requirements and Marotta's scope of work, pricing, delivery schedules, terms and conditions, and contractual obligations prior to acceptance.
• Initiate and facilitate Contract Compliance Forms (CCFs) to verify contractual alignment and support contract acceptance and execution.
• Administer assigned U.S. Government, DoD, and commercial customer contracts throughout the contract lifecycle, including contract modifications, engineering changes, contractual correspondence, and associated documentation.
• Create, maintain, and process Sales Orders and Sales Order modifications, ensuring accuracy, compliance with contractual requirements, and timely updates within the ERP system.
• Serve as the primary liaison between DoD, prime contractor, and commercial customers and cross-functional departments including Program Management, Engineering, Planning, Operations, Finance, Quality, Supply Chain, and Business Development.
• Coordinate proposal and contract reviews, secure required approvals, and communicate contractual commitments to ensure successful execution.
• Maintain accurate contract, proposal, customer, and commercial documentation while ensuring compliance with company policies, FAR/DFARS, customer requirements, and applicable regulations.
• Manage customer account activities utilizing ERP systems, Salesforce CRM, government and customer portals, and other business applications to maintain customer records, track opportunities, support reporting, and ensure accurate contract execution.
• Support bookings objectives by coordinating proposal activities, monitoring contract awards, maintaining opportunity pipelines within Salesforce, and collaborating with Business Development to maximize contract awards and revenue growth.
• Develop, maintain, and present customer scorecards and key performance indicators (KPIs) to measure account performance, support customer business reviews, identify trends, and drive continuous improvement initiatives.
• Build and maintain strong customer relationships through proactive communication, participation in Integrated Product Team (IPT) meetings, issue resolution, and coordination of customer requests.
• Participate in continuous improvement initiatives by supporting process standardization, documentation updates, cross-functional collaboration, mentoring team members as appropriate, and driving operational excellence.

Qualifications, Knowledge, and Skills Required:

Education, Certifications, and Years of Experience

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.

Minimum Required Qualifications

• Min 2 years of experience supporting U.S. Government, Department of Defense (DoD), and aerospace and defense customers.
• Knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
• Min 2 years of experience with proposal preparation, contract administration, purchase order review, contract modifications, and sales order processing.
• Working knowledge of ERP systems, CRM systems (Salesforce preferred), and customer portals.
• Strong verbal, written, organizational, and customer relationship management skills.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Additional Skills

• Excellent communication and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to prioritize work and manage competing deadlines.
• Attention to detail and commitment to quality and compliance.
• Ability to work independently and collaboratively across cross-functional teams.

Work Environment:

• Professional office environment with regular interaction within a manufacturing environment.
• Exposure to manufacturing conditions including noise, moving equipment, airborne particles, and varying temperatures when supporting production activities.
• Use of standard office equipment and required personal protective equipment (PPE) when entering manufacturing areas.
• Occasional travel may be required (5-10%).
• Full-time position.

Physical Requirements:

• Regularly required to communicate verbally and hear.
• Frequently required to use hands, reach, and operate office equipment.
• Must possess close, distance, peripheral, and depth vision with the ability to adjust focus.

Pay Range: $87,600 - $98,990 per year

This position is at our Parsippany, NJ office location

At Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed. Your level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.

Additionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.

If you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at www.marotta.com to learn more about us and to apply. Check out all of our openings at https://marotta.com/job-openings/

VETERANS ARE ENCOURAGED TO APPLY

No agencies, please.

Pay Range: $87,600 - $98,990 per year