Requirements

Account Manager: This is where you come in.

We're looking for an Account Manager to meet with identified Healthcare customers on an assigned cadence to review, enhance and/or identify opportunities. You will act as a point of contact with existing customers to answer queries, increase client satisfaction and address clients' needs while providing education on the services we offer.

In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had.

Top deliverables in the first year to be a hero:

• Consult with customers to develop goals and success criteria and a strategy to convey value that leads to sales renewals and upselling opportunities
• Communicate and identify all the services MacDonald-Miller has to offer at an established building to facility manages, property managers, building owner and business owners
• Collaborate with sales team to identify and grow opportunities within a building or account
• Ensure CRM is updated and that you provide timely and successful delivery of solutions according to customer needs and objectives

The Account Manager role reports to Breanna Langston - Senior Project Executive on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization.

Your Background: What kind of person will thrive in this role?

You should have...

• A track record of understanding of Mechanical Systems and how they operate
• Expertise leveraging a deep understanding of HVAC and plumbing systems in medical and critical environments to explain services to existing clients
• College degree and/or 5+ years of relevant work experience - Past Mechanical experience is a plus
• Solid understanding of customer relationship management software and MS Office & Excel

And everyone you work with should describe you as...

• Highly collaborative with strong communication skills
• Passionate with a can-do attitude
• Self-Motivated with tons of initiative
• A top tier problem solver

And you should be motivated by...

• Being a key source of knowledge and an integral part of the continued service with our existing client base.
• Empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you
• Working in a lean, results-oriented environment, where you'll be expected to do more, take on more, and achieve more every year
• Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel

Benefits

Compensation: Base rate of $75,000-$90,000, plus commissions and vehicle compensation. Eligible for ramp up and bonus.

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Tacoma office (2801 Pacific Avenue / Tacoma, WA 98402) conveniently located off I-5 / I-705, right in the heart of the Brewery District. Pacific avenue is home to many of Tacoma's most established restaurants, as well as an exciting variety of shops and new and exciting eateries.

Interested in learning more?

If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!