Your Job We currently have an exciting opportunity for an Account Manager to join our Political Accounts Team. The primary focus of this role is to drive long-term customer retention by establishing i360 as the preferred partner for the pro-free-market political community. As an Account Manager, you will build strong relationships with customers and serve as their day-to-day point of contact, guide onboarding and adoption of i360's products and services, and identify and close gaps between which products customers are using and what they need to succeed, all with a keen eye on creating long-term value for each of our clients.
To thrive in this role, the ideal candidate will possess experience in customer success, account management, or client services within SaaS, data, or technology, combined with a background in campaign, nonprofit, or Political Action Committee related work. Your responsibilities will include proactively managing a portfolio of accounts across a range of engagement levels, coordinating across internal teams to resolve customer needs, and acting as a trusted day-to-day point of contact to help customers extract the utmost value from i360 data and technology.
What You Will Do - Demonstrate exceptional written and verbal communication skills to effectively engage diverse audiences and drive successful account management outcomes
- Cultivate and strengthen partnerships with current clients, with the goal of long-term retention of a loyal customer base
- Keep abreast of the competitive landscape and acquire the knowledge needed to articulate i360's unique advantages and customer-centric returns on investment
- Manage complex accounts by working collaboratively and adapting quickly in a fast-paced, high-pressure environment
- Achieve mastery of the i360 product suite and promptly deliver tailored client solutions
- Serve as the primary day-to-day point of contact for a portfolio of customers, building trusted relationships that support long-term success
- Proactively engage customers to understand their goals, monitor account health, and identify risks before they affect retention
- Facilitate discussions around product adoption and recognize opportunities to expand and deepen usage
- Coordinate across internal teams to resolve customer needs
Who You Are (Basic Qualifications) - Experience in account management, customer success, or client services with political data, software, or technology
- Experience working with campaigns, nonprofits, advocacy groups, or Political Action Committees
- Experience serving as a primary point of contact for customers or clients, responsible for retention, satisfaction, or account growth.
- Experience identifying customer needs and recommending solutions to achieve desired outcomes.
- Experience engaging with customers and working with customer-facing technology products, voter data, CRM, grassroots engagement, or political analytics platforms to implement/resolve customer needs
What Will Put You Ahead - Experience with the i360 product suite
- A professional political nonprofit and advocacy network
- Experience managing a portfolio of customer accounts and building client relationships.
For this role, we anticipate paying $80,000- $120,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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