[Job Details]Job Title: Account Manager
Location: Fontana, CA or Perth Amboy, New Jersey
Annual Base: $70,304 - $100,000 + Annual Bonus
Job Type: Full-Time
What You'll Do- Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience.
- Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet.
- Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency.
- Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion.
- Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions.
About You- Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred
- 3-5+ years of experience in account management, logistics, supply chain, or operations roles
- Strong understanding of end-to-end supply chain or logistics operations preferred
- Proven ability to manage client relationships and drive customer satisfaction
- Strong analytical skills with the ability to interpret data and identify business opportunities
- Experience working in fast-paced, high-growth environments preferred
- Bilingual in English and Mandarin Chinese preferred
Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.
